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Is poor communication hampering IT transformation in your company?

Is poor communication hampering IT transformation in your company?
3rd December 2015

by Shannon Greenhalgh

Companies across the world are failing to take advantage of transformational technologies and drive IT innovation due to a lack of planning and key skills, insufficient funding, and poor communication with the business side.

Those are the findings of a new study by the Business Performance Innovation (BPI) Network, which undertook a global survey of IT professionals who run networks, data centres and back-end systems.

The study, which explored what is hindering IT transformation, found significant gaps between the desire of corporate leaders to accelerate business transformation through technology and their companies' true commitment and capacity to make it happen.

Only 35% of IT professionals rate their company's ability to adapt to new transformative technologies as good or very good. Another 70% said they have not even begun or are just "getting started" on the road to IT transformation.

What's more, companies are failing to plan for IT transformation. Just 15% of respondents said they have a clear and detailed plan and more than 80% complained that their plans provide only general direction, need updating or don't exist at all.

For the majority (80%) of frontline IT workers, their focus is elsewhere - they spend over 50% of their time troubleshooting and maintaining legacy systems rather than driving innovation. And 17% said they spend 90% of their time on routine maintenance tasks.

Meanwhile, nearly 45% said improved collaboration between IT groups and business leaders is critical to IT transformation – yet 14% said they rarely speak with business managers or speak with them only out of necessity.

IT workers feel that they're not viewed as trusted partners in the innovation process: half of respondents said business leaders have a negative impression of the IT department.

They also complain that business managers wait too long to bring them into the process (52%), don't provide sufficient funding and resources to get the job done (48%), and then change job requirements before work can be completed (46%).


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