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Current Vacancies
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Recruitment Team
Hello and welcome to the Misco Career Centre! The main purpose of our roles is to recruit people into the business with a focus on Premier Sales although we also coordinate the recruitment for all roles across the business. As well as this we run the first day of induction for new starters, organise the departmental inductions and manage ad hoc recruitment projects.
We are always keen to talk to potential new colleagues. If you have any questions or would like to discuss opportunities here at Misco please do get in touch.
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Vicki Elsigood - UK Recruiter
Tel: 0808 181 6942
Email: vels@misco.co.uk -
Fletcher Callaghan - Resourcer
Tel: 0808 181 7290
Email: fcal@misco.co.uk
WELLINGBOROUGH, NORTHAMPTON
Customer Service Agent
To ensure the resolution of customer enquiries and complaints within a specified service level ensuring the highest level of service, courtesy and customer satisfaction. You will be required to work as part of team to achieve customer satisfaction targets.
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Responsibilities
- To assist customers via telephone and written correspondence, offering the highest standard of customer support and achieving pre determined service levels.
- Liaising with other departments to resolve customer enquiries
- Working in a team to achieve predetermined SLA’s and customer satisfaction
- Following business procedures to resolve enquiries whilst protecting Misco profitability
- Following agreed audit procedures for financially implicated actions
Skills & Characteristics
- Strong interpersonal skills, verbal, written and listening
- Excellent keyboard skills and computer understanding
- Clear organisation of your work environment and work load
- Ability to understand the importance of customer service and show empathy
- Able to work within a team and on own initiative
- Keen to work to deadlines and under motivated pressure
- Willing to learn new things, share ideas and support change
The Person
- A smart business like individual with excellent communication skills and understands the empathy required within Customer Support.
Our Offer
- Excellent working environment and competitive salary
- Working with a forward thinking and motivated department
- The opportunity to implement new ideas and manage change within the department
Duties
- Receive incoming customer calls and emails in line with required service levels
- Negotiating with consumers and businesses to find the most appropriate action around warranty enquiries and general returns of items purchased
- Navigation of in house systems to relay information on order statuses and due dates for out of stock items
- Liaising with carriers on parcel deliveries and raising claims for lost consignments
- Strong understanding of consumer/business rights and Distance Selling Regulations
- Assisting customers with Web navigation
- Able to process a new sales order including credit clearance process
- Working with other internal departments to provide solutions to customers
- High level communication with customers and internal contacts
- Assessing of information and providing proactive customer support
- Participate in activities that improve service levels and customer satisfaction, not limited to those listed above
Experience
- Qualifications in 5 subjects at secondary level to include English and Math’s
- PC Literate – Word, Excel, Internet Explorer and Outlook absolutely required
- Previous experience within a Customer Service/ Sales environment
- Previous experience of dealing within a consumer market desirable but not essential
- NVQ in Customer Service desirable
- IT Product knowledge an advantage
Head of Category
To support the Commercial Director in delivering product strategies to optimise growth and profitability and achieve defined MDF targets. Responsible for a team of Business Managers, the role will include developing strategic partner relationships and implementing business plans which contribute to the overall company objectives.
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Responsibilities
Management Responsibilities
- Provide leadership and management to Business Managers to achieve high performance, which includes developing and improving the capability of staff, motivating and mentoring them to achieve objectives
- Build trust and gain respect, empower your teams and motivate individuals for greater performance
- Lead and drive behavioural change within the team in line with company strategy
- Total ownership of the business relationship at a category level required to build, develop and maintain partnerships
- Responsible for driving overall sales of the category
- Formulate business plans for product areas to increase revenue and profitability
- Work closely with the Commercial Director to develop and deliver propositions which differentiate Misco in the marketplace
- Remain current with market trends through relationships with suppliers and market experts; identify and communicate new technologies and solutions to key problems
- Financial responsibility of the MDF targets
- Responsible for motivating the Business Managers in order to maximise MDF / rebate opportunities
- Devise and implement rebate plans and provide periodic MDF / rebate forecasts
- Responsibility for category aged debt
- Produce monthly, quarterly and annual category analysis for senior Misco Management
- Support the Commercial Director in securing the continuous development, efficiency and success of the Department as a whole
- Work closely with Sales Management to ensure alignment of company goals and objectives.
- Total ownership of the business relationship required to build, develop and maintain the vendor and supplier relationships for the set product portfolio.
- Build relationships at a senior level with the key vendors
- To act as the dealer principle with vendors including; agreeing annual business plans, attending and jointly running vendor business reviews and meetings where appropriate.
Product Category Management
- Optimise sales and profitability for assigned product areas, by devising strategies for the development of the business area. Ensure they are appropriately communicated and implemented, and regularly reviewed to maintain relevance to changing market conditions. Including; product marketing strategy, pricing strategy, product presentation guidelines.
- Responsible for category product selection to enhance the category’s portfolio.
- Creation and management of all managed product Sku’s on the back office System.
- Main driver in deal negotiations with vendors and suppliers.
- Shared stock management responsibilities.
- Attend where necessary vendor related product launches/events (some could be overseas with nights away from home).
Marketing Development Funds & Rebates
- On an ongoing basis actively sell and seek additional marketing and promotional opportunities to achieve your MDF targets.
- Responsibility for tracking, processing and claiming all MDF and rebate opportunities.
- Responsible for aged MDF debt
- Shared responsibility for chasing and ensuring payment of all MDF and rebates within our set T&C’s.
Product Marketing
- Involvement in catalogue production from selling page space to briefing those pages, amends management and final approval of copy.
- Create, implement and maintain all web activity and content including sourcing and setting up of product information, supplying web content, maintaining TLC’s, micro site and vendors branded web shop’s.
- Provide deals, content and approval for e-shots.
- Responsibility for the quality and timeliness of all marketing activity, and accuracy of information provided to markets.
- Communicate offers and promotions to sales departments
- Implement and promote vendor promotions, training and incentives to our sales teams & customers
Market Conditioning
- Understand and monitor competitor activity, product range, pricing etc (DSGI, Insight, Dabs, etc)
- Responsibility of researching and pricing all products in an extremely competitive market place.
- Liaise with all other Misco European markets where appropriate for currency break purchases.
- Build strategy for product sets to give and maintain Misco’s a competitive advantage
Reporting
- Maintain a daily working spreadsheet of your assigned product portfolio
- Provide any ROI or monthly reports required by the vendor
- Provide monthly Category reports
- Provide monthly MDF forecasts
Departmental Responsibilities
- Work within the departments Business Manager buddy system
- Contribute to the improved efficiency of the department by recommending alternative processes and procedures to achieve department and individual objectives by saving time, money or resources or by providing additional management information
- Any other reasonable duties as requested by the departmental manager
The Person
- Attention to detail
- Ability to multi task in a busy environment
- Deadline orientated
- Target driven
- Results orientated
- Self-starter
- Solid team work ethic
Skills and Knowledge
- Successful 5 year track record in the IT industry
- Strong leadership skills
- Strong ability to build relationships and networks with multiple functions and at the leadership levels
- Computer literate, knowledge of Microsoft Office and Adobe
- Creative approach to enhancing sales through new marketing ideas, programs and web activity
- Strong analytical capabilities and negotiation skills
- Excellent written and oral communication essential for the role
- Comfort / familiarity with constructing presentations, organization communications, and business cases.
Customer Service Agents (12-month maternity cover contracts)
Recruiting two customer service agents to ensure the resolution of customer enquiries and complaints within a specified service level ensuring the highest level of service, courtesy and customer satisfaction. You will be required to work as part of team to achieve customer satisfaction targets.
Office based on a shift pattern to cover the hours of 08.30 – 18.30 Monday to Friday. May need to work some bank holidays. 40 hours per week with 45 minute lunch.
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Responsibilities
- To assist customers via telephone and written correspondence, offering the highest standard of customer support and achieving pre determined service levels.
- Liaising with other departments to resolve customer enquiries
- Working in a team to achieve predetermined SLA’s and customer satisfaction
- Following business procedures to resolve enquiries whilst protecting Misco profitability
- Following agreed audit procedures for financially implicated actions
Duties
- Receive incoming customer calls and emails in line with required service levels
- Negotiating with consumers and businesses to find the most appropriate action around warranty enquiries and general returns of items purchased
- Navigation of in house systems to relay information on order statuses and due dates for out of stock items
- Liaising with carriers on parcel deliveries and raising claims for lost consignments
- Strong understanding of consumer/business rights and Distance Selling Regulations
- Assisting customers with Web navigation
- Able to process a new sales order including credit clearance process
- Working with other internal departments to provide solutions to customers
- High level communication with customers and internal contacts
- Assessing of information and providing proactive customer support
- Participate in activities that improve service levels and customer satisfaction, not limited to those listed above
Experience
- Qualifications in 5 subjects at secondary level to include English and Math’s
- PC Literate – Word, Excel, Internet Explorer and Outlook absolutely required
- Previous experience within a Customer Service/ Sales environment
- Previous experience of dealing within a consumer market desirable but not essential
- NVQ in Customer Service desirable
- IT Product knowledge an advantage
Skills & Characteristics
- Strong interpersonal skills, verbal, written and listening
- Excellent keyboard skills and computer understanding
- Clear organisation of your work environment and work load
- Ability to understand the importance of customer service and show empathy
- Able to work within a team and on own initiative
- Keen to work to deadlines and under motivated pressure
- Willing to learn new things, share ideas and support change
The Person
- A smart business like individual with excellent communication skills and understands the empathy required within Customer Support.
Our Offer
- Excellent working environment and competitive salary
- Working with a forward thinking and motivated department
- The opportunity to implement new ideas and manage change within the department
New Business Credit Application Processor
To ensure the process for new business applications is adhered to within the boundaries of the Systemax Group accounting policy. To eliminate the potential fraud risk from any new B2B/Public Sector credit account applications.
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Responsibilities
- To assist in the processing and verification of new business applications
- Liaising with other departments and external sources to validate/report any discrepancies
- Working in a team to achieve predetermined SLA’s and customer satisfaction
- Following business procedures to resolve enquiries whilst protecting Misco profitability
- Following agreed audit procedures for financially implicated rules and regulations
Duties
- Protect the company from Fraud or loss
- To ensure company procedures are followed in regards to new business applications
- Ensure fraud data obtained is recorded
- Liaising with external sources to clarify or question information received
- Liaise with potential trade referees and check their validity
- Working with other internal departments to provide solutions and information
- High level communication with external and internal contacts
- Assessing of information with a high level of detail providing proactive internal support
- Participate in activities that improve service levels and customer satisfaction, not limited to those listed above
Skills & Characteristics
- Strong interpersonal skills, verbal, written and listening
- Excellent keyboard skills and computer understanding
- Clear organization of your work environment and work load
- Able to work within a team and on own initiative
- Keen to work to deadlines and motivated under pressure
- Must have a good eye for detail
- Willing to learn new things, share ideas and support change
Experience
- Qualifications in 5 subjects at secondary level to include English and Math’s
- PC Literate – Word, Excel, Internet Explorer and Outlook absolutely required
- Previous experience within a busy office
- Previous experience of dealing within a consumer market desirable but not essential
- Fraud prevention knowledge an advantage
The Person
- A smart business like individual with excellent communication skills who has a strong eye for detail. The person needs to be able to use imitative and not be afraid of coming forward with potential ideas. Would need to be committed and ambitious and want to progress through the department.
Our Offer
- Excellent working environment and competitive salary
- Working with a forward thinking and motivated department
- The opportunity to implement new ideas and manage change within the department
Credit Controller
To maintain the debtors ledger accurately and to ensure that all money owing is collected and accurately accounted for. To assess all credit orders to prevent fraudulent transactions or non-payment.
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Responsibilities
- Maintain the debtors’ ledger to ensure that all balances are correct.
- Monitor any outstanding invoices and process these to ensure that they are paid as soon as possible.
- Respond to customer enquiries to ensure that any queries are resolved to the customer's satisfaction.
- Consult sales staff to ensure that any disputes about deliveries and payments are resolved.
- Fraud prevention checks on all credit orders.
- Setting, reviewing and updating of customer credit limits.
- Working to ensure all orders are processed the same day and contact is made with the customer where more information is required to release the order.
- Making decisions on release of sales orders with regard to credit limit, validity of information, outstanding debt etc.
- Liaising with the sales team with regard to payment and/or order release.
The Person
- Thrives in a busy, pressurized environment.
- Proven track record of timekeeping and attendance.
- Motivated by results and teamwork.
- Able to demonstrate an analytical and investigative mind.
Skills and Knowledge
- Educated to GCSE Level.
- Credit Control Experience.
- PC Literate – Word Excel and Outlook.
- Confident telephone manner.
Database Marketing Executive
The Database Executive will play a central role in the execution of marketing campaigns via direct marketing, telephone & e-mail targeting initiatives, whilst maintaining and developing the marketing database to support revenue growth and drive segmentation, acquisition and retention strategies.
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Responsibilities
- Execution of campaign data for marketing initiatives, via direct mail, email and telephone working closely with the Database Marketing Manager, Data Quality Team, Marketing Team, Sales, Print Manager & Catalogue Team to co-ordinate the timely delivery of relevant campaign data
- Manage data updates, scheduling and delivery.
- Provide support to business for data requirements and manage in a timely manner and in accordance with data protection legislation.
- Identify opportunities to increase revenue and share with internal teams and senior management to implement campaigns/programs
- Manage and develop our standalone marketing suite which involves working closely with Experian and our internal team of database developers
- Make recommendations for improvements to systems/procedures via development. Project-manage the implementation of all developments for Database Marketing
- Provide reporting relating to core responsibilities
The Person
- Analytical
- Proactive
- Common sense
- Organised
- Work under pressure to meet deadlines
- Problem solving skills
- Meticulous with details
- Strong communication
- Strong IT skills, Excel, MS Access, SQL, Alterian Software, Email software
- Good understanding of Data Protection Legislation
- Interpersonal and influencing skills
Database Marketing Assistant
The Database Marketing Assistant will co-ordinate the execution of direct marketing, telephone & targeted campaigns, working with suppliers to ensure efficient deliverability. The role will also involve manipulation of customer database, reporting and provision of data to support Marketing and Sales teams.
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Responsibilities
- Co-ordinate suppliers involved in execution of direct mail campaigns, including cost management and negotiations, capacity and production scheduling, organization of stock components, efficiency management.
- Co-ordinate suppliers for the provision of data for mail email or telephone campaigns.
- Execution of campaign data for marketing initiatives, via direct mail, email and telephone working closely with the Database Marketing Team, Data Quality Team, Marketing Team, Sales, Print Manager & Catalogue Team to co-ordinate the timely delivery of relevant campaign data
- Implementation of campaign metrics required or the provision of campaign reporting.
- Provide support to business with report and data requirements and manage in a timely manner and in accordance with data protection legislation.
- Project manage data driven initiatives.
- Make recommendations for improvements to systems/procedures via development. Project-manage the implementation of all developments for Database Marketing
- Provide reporting relating to core responsibilities
The Person
- Analytical
- Proactive
- Common sense
- Organised
- Work under pressure to meet deadlines
- Problem solving skills
- Meticulous with details
- Strong communication
- Strong IT skills, Excel, MS Access, SQL, Alterian Software, Email software
- Good understanding of Data Protection Legislation
- Interpersonal and influencing skills
Sales Manager
To train and develop the key skills of a Premier Sales team, and to motivate and inspire team members to achieve set weekly and monthly targets.
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Responsibilities
- To ensure that all team members are working within the framework set out by the Premier Account Sales Manager.
- To set and deliver both team and individual targets and ensure that targets are achieved.
- To ensure that all accounts are contacted as frequently as necessary.
- To allocate new accounts to individual on a regular basis.
- To monitor sales & call stats on a daily basis and review.
- To train and coach new starters through-out their probation period.
- To run monthly one to one coaching sessions and appraisals with team members.
- To monitor holidays & sickness, and to conduct return to work interviews
- To help organize training session and to promote vendor days.
- To provide assistance in the management of accounts when team members are on holiday or absent through sickness
- To support the sales manager by providing daily, weekly and monthly information on KPI`s and other sales data as required.
The Person
- To demonstrate experience of managing/supervising large sales teams.
- You must be able to demonstrate leadership skills
- You must have previous experience of successfully developing new team members and non-performers
- Excellent interpersonal and communication skills
- Financial awareness
- The ability to demonstrate active listening.
- Strong business acumen and the ability to make sound business decisions.
Skills and Knowledge
- Planning and organizational skills
- Thorough knowledge of IT products
- The ability to set target, goals and objectives
- Supervisory and coaching skills.
- Pc literate – Word, Excel & Outlook
Systems Trainer
We are expanding our Learning & Development team, and need to recruit a talented Systems Trainer to work predominantly in our Wellingborough head office.
The role will involve weekly travel (1 day per week) to one of our additional sites, and the occasional trip to our Scotland office/warehouse, with very occasional overnight stays. The successful applicant will have the option of using a pool car for these journeys.
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Responsibilities
- Deliver training to new starters, covering both front and back office systems used by Misco
- Deliver desk-based training and support to sales reps, focusing on areas of weakness with regard to the systems
- Writing individual Personal Development Plans and working with reps to improve their skills
- Keeping a record of all training delivered, reporting back to sales managers and supervisors with progress on individuals
- Working closely with our Sales Trainer to target training efforts accordingly
- Developing training materials
The Person
Essential
- Experience of training IT systems in a classroom environment
- Good overall knowledge of the Microsoft Office package
- Good overall knowledge of Microsoft Windows
- Experience of creating training materials in a variety of formats including Microsoft Word and PowerPoint
- Excellent standards of written communication
- Strong interpersonal skills
- An ability to learn new software quickly, understanding the key focus areas for training
Desirables
- Experience of e-learning development
- Working knowledge of Adobe e-learning technologies (Captivate, Photoshop, Flash etc.)
- Experience of training using GoToMeeting or a similar technology
IT Account Manager
As part of the Systemax group of companies our business is continually growing and we are looking to recruit skilled and experienced IT Sales professionals. We offer a competitive package, including an excellent uncapped OTE with NO thresholds and industry leading incentives. We have positions available in the following offices, London, Greenock, Farnham and Wellingborough.
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Responsibilities
- To Identify and generate new prospects, by selling Misco as a provider for all IT related products and services.
- To develop and manage a portfolio of key accounts, engaging with the customer on a regular basis to ensure we receive maximum spend.
- Offering a first class service to both potential and existing customers by continually updating and developing your product and market knowledge.
Knowledge/Experience/Skills Needed
- A proven track record in Sales, Ideally in IT, high-end products and solutions
- The ability to manage your own time and workload
- The ability to develop new business opportunities in new and existing customers
- Experience of working and negotiating at a senior level
- Natural ability to build a strong customer rapport
Pre Sales Solutions Consultant
To deliver the highest standards of innovative "fit-for-purpose" solutions to both internal and external clients. To build solutions that addresses the clients' business drivers and meets or exceeds expectations. To assist in increasing sales through developing technically and commercially innovative solutions
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Responsibilities
- Co-ordinate, design and validate technical solutions from Misco Sales Specialists and Misco Service Partners in the wider supply chain.
- Ensure that the services required are correctly matched to the approved Service Partner.
- Optimise sales and profitability by supporting Misco sales personnel on business opportunities through the inclusion of IT solutions.
- Pro-active engagement with customers, including telephone calls and visits to customer sites to fully scope out opportunities and advise solutions based on hardware and software capabilities and ROI.
- Attend customer site visits with Service Partners and or Misco ESP Business Development Managers ensuring, where possible, that there is appropriate Misco presence.
- Act as consultancy resource that can be sold as a service to Misco customers.
- Co-ordination of live solution projects ensuring that kit delivery and Service Partner engineer resource meets dates and deadlines as required.
- Provide training to Sales teams at all levels and over all four sites on service solution capabilities on both current and new offerings.
- Qualify leads generated from the Misco sales floor in terms of the potential for a Misco ESP solution.
- Create and implement lead generation programmes for technical solutions using the Misco client database and customer historical purchase trends.
- Creation and assistance on tenders/proposals relating to service solutions working with both Misco Sales Specialists and appropriate Service Partners.
- Liaise with Product Management and Purchasing to ensure the correct creation of products and purchase orders in line with costs and margin according to service provided.
- Creation and assistance on internal and external marketing collateral on all service solution propositions as required. Assist with the development of internal sales promotion activities and campaigns.
- Attend trade shows/exhibitions/events to promote the Misco ESP brand and solutions.
- Attend technical and sales training with partners, suppliers and manufacturers to maintain awareness of current and future IT developments.
- Achieve, maintain & manage accreditations as required by the company for key network infrastructure and associated solutions vendors.
- Attend departmental meetings as and when required.
- Comply with the Company Terms and Conditions of Employment, Health & Safety Policy, Staff Handbook and Company Work Instructions and Procedures.
- Additional duties/responsibilities as required by the ESP Sales Manager.
Knowledge/Experience/Skills Needed
- Strong technical skills, especially in network infrastructure and related solutions.
- Good commercial awareness.
- Pro-active engagement with accounts to drive opportunities.
- Provide strategic direction to a project.
- C-Level engagement.
- Good presentation skills.
- Excellent proposal writing skills.
- Strong team working skills.
- Good knowledge of industry trends and developments.
- Experience in a technical design / installation / support role.
- Experience in an IT pre-sales / consultancy position.
- Experience in dealing with strategic lead accounts.
Netgear – Networking Sales Specialist (12-month rolling contract)
The Networking specialist will be responsible for all aspects of developing Netgear Networking business and associated products and services within existing & new business customers.
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Responsibilities
- Achieve weekly monthly and quarterly sales targets.
- Daily calls expectations 25.
- Reporting- Ensure Pipeline is update on a weekly basis and shared with all relevant parties.
- Consult with new & existing customers on Networking opportunities.
- Produce Networking quotations & proposals utilising the template set up.
- Provide support for all sales executives, both internal & external by arranging conference calls.
- To work closer with ESP team to help close and develop new business and existing business, some occasional visits where necessary.
- Develop project based opportunities & manage key Networking deals.
- Support the tender team with pricing proposals.
- Attain necessary accreditations and assist in maintaining Misco’s status.
- Act as a Networking Specialist evangelist within Misco and keep the Vendor Account Manager informed of opportunities, roadblocks, market intelligence and competitive activity to achieve superior sales success.
- Support training of Misco sales staff when applicable, ensuring accreditations, new products and programs are kept up to date.
- Attend Qtly meetings with key stakeholders (sales management, Vendor Business Manager, Marketing Dept, Vendor Representative).
- Keep up to date with pricing new product trends and competition within the UK market, enabling to bring new ideas to the team.
- Ensure visibiltiy is made within all sites (London- x 2 a month, Farnham x 1 a month, Scotland x 1 a Qtr.).
- To attend shows applicable to the vendor i.e Symposium, Expo.
Knowledge/Experience/Skills Needed
- New business winner.
- Excellent organisational and time management skills.
- Ability to identify and lead a sales project using own initiative and working as part of a team.
- Ability to create and maintain accurate / accessible and organised documentation.
- Ability to identify and convert new business opportunities.
- Excellent communication skills and strong listening and questioning skills.
- Ability to effectively manage customer & staff relationships.
- Ability to analyse and results.
New Business Team Supervisor
To train and develop the key skills of a new starter premier sales team. To motivate and inspire team members to establish a profitable account base with the objective of transferring to Corporate or Public Sector team. To manage all aspects of the team’s business from pre-sale through to invoice, collections and outstanding debt.
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Responsibilities - Supervision
- To ensure that all team members are working within the framework set out by the Premier Account Sales Manager, to include KPI’s with regards to sales calls, talk time and assigned accounts meeting the required profile.
- Ensure all team members are working to full potential to pass probation in the required time frame and subsequently transfer teams within 12 months.
- To work closely with the training team to ensure all team members work through their “on boarding” programme and acquire the necessary core skills to succeed.
- To ensure all accounts are contacted as frequently as necessary, and allocating new accounts if the workload is insufficient – ensuring team members maximise potential of newly issued accounts.
- To run regular one to one coaching sessions with team members.
- To run regular focussed call-outs with training team, specialist or vendor support.
- To ensure all team members are competent in product knowledge across the Misco product portfolio and presenting Misco value propositions.
Responsibilities - Administration
- To organise training sessions and to promote Vendor days, and monitor team members on performance on spiff days.
- To monitor account base and sales targets and review regularly via Key Performance Indicators in weekly 121 meetings and daily team "huddles".
- Liaise with other departments to ensure adherence to all policies and procedures.
- To proactively promote all sales promotions.
- To adhere to the company’s ethics policy and audit requirements.
Knowledge/Experience/Skills Needed
- Must be able to communicate effectively both orally and in writing.
- Good general knowledge of technology is essential.
- Energetic and enthusiastic – this will be a demanding team requiring high levels of professional and personal support.
- Minimum 12 months experience in selling computer related product is essential.
- Previous experience as a Team Leader, Trainer or Supervisor.
- Must be able to work on own initiative and have the confidence and knowledge to command the respect and act as a mentor to the sales team.
- Proven experience of successful development of new team members and non-performers.
Fujitsu Sales Specialist - 12 Month Contract
The server Specialist will be responsible for all aspects of developing Fujitsu server business and associated products and services within existing & new business customers.
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Responsibilities
- Achieve weekly monthly and quarterly sales targets.
- Daily calls expectations - 25.
- Reporting- Ensure Pipeline is updated on a weekly basis.
- Consult with new & existing customers on Server opportunities.
- Produce Server quotations & proposals utilising the template set up.
- Provide support for all sales executives, both internal & external.
- Update all sales teams on latest product releases and promotions with Fujitsu.
- To work closer with ESP team to help close and develop new business and existing business.
- Develop project based opportunities & manage key server deals.
- Support the tender team with pricing proposals.
- Attain necessary Hardware accreditations and maintain Misco’s status.
- Act as a Server Specialist evangelist within Misco and keep the Vendor Account Manager informed of opportunities, roadblocks, market intelligence and competitive activity to achieve superior sales success.
- Support training of Misco sales staff when applicable, ensuring accreditations and programs (such as Fujitsu select) are kept up to date.
- Attend Qtly meetings with key stakeholders (sales management, Vendor Business Manager, Marketing Dept, Vendor Representative).
- Keep up to date with pricing new product trends and competition within the UK market, enabling to bring new ideas to the team.
- Ensure visibiltiy is made within all sites (min one visit per month).
- Visit Fujitsu Headquarters at Bracknell on a quarterly basis.
- To attend shows applicable to the vendor i.e Symposiam, Expo.
- Focus on incremental business growth of core product offerings - Servers, Storage Systems, Product Related Services (i.e. Warranties).
Knowledge/Experience/Skills Needed
- Minimum of 3 years successful sales experience and 3 years external sales within the IT industry.
- Minimum of 1 year experience in server sales or business development of Fujitsu server & services.
- Confident and outgoing with the ability to communicate with external customers and internal customers at all organizational levels.
- Good Negotiation and Closing skills.
- Demonstrated ability to build and manage a sales pipeline.
- Goal oriented “Can Do” attitude with the ability to be tenacious and persistent.
- Working in a fast paced, highly motivated sales environment.
- Ability to communicate with customers at all organizational levels.
Graphic Designer
An opportunity has arisen for a highly motivated and talented Graphic Designer to
join our busy in-house Catalogue and Design Studio. This is a perfect opportunity
for someone who has recently left university or someone in their first role looking
for their next opportunity.
Please include a PDF or link to examples of your work
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Responsibilities
- Creatively interpret briefs.
- Design changes for advertisements, inserts, mailers, corporate design, catalogues.
- Design all printed and promotional material for both online and offline campaigns, to agreed specifications and deadlines.
- Assist in all stages of production, including design, artwork, pre-press, post production.
- Assist with online activities.
Knowledge/Experience/Skills Needed
- An all rounder with sound design education.
- You will have an excellent portfolio with experience in direct mail marketing in the business to business and business to consumer field.
- Fast, accurate page layout skills and an eye for detail.
- Confident with QuarkXPress, InDesign, Photoshop and , Illustrator on either the PC or Mac platform. Flash and HTML skills, although not necessary, would also be an advantage.
- Familiar with all aspects of the production process.
- Have good communication and organizational skills.
- Able to work to agreed deadlines as part of a team or as an individual.
- Able to take on a variety of different projects and have a flexible attitude to working hours.
Database Campaign Manager
We are looking to recruit a Database Campaign Manager to help drive our marketing efforts during an exciting time for our business with new leadership and increased investment. The purpose of this role is to work with the UK Database Marketing Manager to identify and implement improvements via development.
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Responsibilities
- Maintaining database information according to Data Protection guidelines
- Make recommendations for improvements to systems/procedures via development. Project-manage the implementation of all developments for Database Marketing
- Ensure Database Marketing procedures have current training guide
- Co-ordination of all campaign data for UK Marketing initiatives, via direct mail, email and telephone working closely with the Database Marketing Manager, Marketing Team, Sales, Print Manager & Catalogue Team to co-ordinate the timely delivery of relevant campaign data
- Manage day to day contact with various postal service providers and our mailing house to ensure campaigns are processed to plan. This involves cost management and negotiations, capacity and production scheduling, organization of stock components, briefing and signing off each job
- Deal with various data requests on a daily basis which can vary from simple customer counts to auditing and reporting on our standalone email database. Provide external and internal call/email lists for sales and monitor the use and effectiveness of each campaign
- Manage and develop our standalone marketing suite which involves working closely with Experian and our internal team of database developers
- Provide adhoc reporting relating to core responsibilities
Knowledge/Experience/Skills Needed
- Ensure MPS, TPS, CTPS, are used to suppress all marketing campaigns according to Data Protection Legislation
- Handle adhoc data requests as required to ensure efficient fulfillment of data to business
- Manage costs via SAP and NSA system
- Work with suppliers to ensure projects are fulfilled according to schedule and costs are managed
- Provide performance reporting for any data supplied
- Ensure Data Protection legislation is followed as per responsibilities
- Attend meetings with vendors as required
- Ensure all departmental logs are accurately updated on time
- Ensure departmental processes are carried out efficiently and according to procedures and business rules
- Identify opportunities for improvement to processes to improve efficiency
- Identify opportunities for future marketing and ways to increase sales
- Make recommendations to reduce marketing costs
GREENOCK, SCOTLAND
IT Account Manager
As part of the Systemax group of companies our business is continually growing and we are looking to recruit skilled and experienced IT Sales professionals. We offer a competitive package, including an excellent uncapped OTE with NO thresholds and industry leading incentives. We have positions available in the following offices, London, Greenock, Farnham and Wellingborough.
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Responsibilities
- To Identify and generate new prospects, by selling Misco as a provider for all IT related products and services.
- To develop and manage a portfolio of key accounts, engaging with the customer on a regular basis to ensure we receive maximum spend.
- Offering a first class service to both potential and existing customers by continually updating and developing your product and market knowledge.
Knowledge/Experience/Skills Needed
- A proven track record in Sales, Ideally in IT, high-end products and solutions
- The ability to manage your own time and workload
- The ability to develop new business opportunities in new and existing customers
- Experience of working and negotiating at a senior level
- Natural ability to build a strong customer rapport
Pre Sales Solutions Consultant
To deliver the highest standards of innovative "fit-for-purpose" solutions to both internal and external clients. To build solutions that addresses the clients' business drivers and meets or exceeds expectations. To assist in increasing sales through developing technically and commercially innovative solutions
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Responsibilities
- Co-ordinate, design and validate technical solutions from Misco Sales Specialists and Misco Service Partners in the wider supply chain.
- Ensure that the services required are correctly matched to the approved Service Partner.
- Optimise sales and profitability by supporting Misco sales personnel on business opportunities through the inclusion of IT solutions.
- Pro-active engagement with customers, including telephone calls and visits to customer sites to fully scope out opportunities and advise solutions based on hardware and software capabilities and ROI.
- Attend customer site visits with Service Partners and or Misco ESP Business Development Managers ensuring, where possible, that there is appropriate Misco presence.
- Act as consultancy resource that can be sold as a service to Misco customers.
- Co-ordination of live solution projects ensuring that kit delivery and Service Partner engineer resource meets dates and deadlines as required.
- Provide training to Sales teams at all levels and over all four sites on service solution capabilities on both current and new offerings.
- Qualify leads generated from the Misco sales floor in terms of the potential for a Misco ESP solution.
- Create and implement lead generation programmes for technical solutions using the Misco client database and customer historical purchase trends.
- Creation and assistance on tenders/proposals relating to service solutions working with both Misco Sales Specialists and appropriate Service Partners.
- Liaise with Product Management and Purchasing to ensure the correct creation of products and purchase orders in line with costs and margin according to service provided.
- Creation and assistance on internal and external marketing collateral on all service solution propositions as required. Assist with the development of internal sales promotion activities and campaigns.
- Attend trade shows/exhibitions/events to promote the Misco ESP brand and solutions.
- Attend technical and sales training with partners, suppliers and manufacturers to maintain awareness of current and future IT developments.
- Achieve, maintain & manage accreditations as required by the company for key network infrastructure and associated solutions vendors.
- Attend departmental meetings as and when required.
- Comply with the Company Terms and Conditions of Employment, Health & Safety Policy, Staff Handbook and Company Work Instructions and Procedures.
- Additional duties/responsibilities as required by the ESP Sales Manager.
Knowledge/Experience/Skills Needed
- Strong technical skills, especially in network infrastructure and related solutions.
- Good commercial awareness.
- Pro-active engagement with accounts to drive opportunities.
- Provide strategic direction to a project.
- C-Level engagement.
- Good presentation skills.
- Excellent proposal writing skills.
- Strong team working skills.
- Good knowledge of industry trends and developments.
- Experience in a technical design / installation / support role.
- Experience in an IT pre-sales / consultancy position.
- Experience in dealing with strategic lead accounts.
FARNHAM, SURREY
Pre Sales Solutions Consultant
To deliver the highest standards of innovative "fit-for-purpose" solutions to both internal and external clients. To build solutions that addresses the clients' business drivers and meets or exceeds expectations. To assist in increasing sales through developing technically and commercially innovative solutions
Read more
Responsibilities
- Co-ordinate, design and validate technical solutions from Misco Sales Specialists and Misco Service Partners in the wider supply chain.
- Ensure that the services required are correctly matched to the approved Service Partner.
- Optimise sales and profitability by supporting Misco sales personnel on business opportunities through the inclusion of IT solutions.
- Pro-active engagement with customers, including telephone calls and visits to customer sites to fully scope out opportunities and advise solutions based on hardware and software capabilities and ROI.
- Attend customer site visits with Service Partners and or Misco ESP Business Development Managers ensuring, where possible, that there is appropriate Misco presence.
- Act as consultancy resource that can be sold as a service to Misco customers.
- Co-ordination of live solution projects ensuring that kit delivery and Service Partner engineer resource meets dates and deadlines as required.
- Provide training to Sales teams at all levels and over all four sites on service solution capabilities on both current and new offerings.
- Qualify leads generated from the Misco sales floor in terms of the potential for a Misco ESP solution.
- Create and implement lead generation programmes for technical solutions using the Misco client database and customer historical purchase trends.
- Creation and assistance on tenders/proposals relating to service solutions working with both Misco Sales Specialists and appropriate Service Partners.
- Liaise with Product Management and Purchasing to ensure the correct creation of products and purchase orders in line with costs and margin according to service provided.
- Creation and assistance on internal and external marketing collateral on all service solution propositions as required. Assist with the development of internal sales promotion activities and campaigns.
- Attend trade shows/exhibitions/events to promote the Misco ESP brand and solutions.
- Attend technical and sales training with partners, suppliers and manufacturers to maintain awareness of current and future IT developments.
- Achieve, maintain & manage accreditations as required by the company for key network infrastructure and associated solutions vendors.
- Attend departmental meetings as and when required.
- Comply with the Company Terms and Conditions of Employment, Health & Safety Policy, Staff Handbook and Company Work Instructions and Procedures.
- Additional duties/responsibilities as required by the ESP Sales Manager.
Knowledge/Experience/Skills Needed
- Strong technical skills, especially in network infrastructure and related solutions.
- Good commercial awareness.
- Pro-active engagement with accounts to drive opportunities.
- Provide strategic direction to a project.
- C-Level engagement.
- Good presentation skills.
- Excellent proposal writing skills.
- Strong team working skills.
- Good knowledge of industry trends and developments.
- Experience in a technical design / installation / support role.
- Experience in an IT pre-sales / consultancy position.
- Experience in dealing with strategic lead accounts.
SOUTH WOODFORD, LONDON
Pre Sales Solutions Consultant
To deliver the highest standards of innovative "fit-for-purpose" solutions to both internal and external clients. To build solutions that addresses the clients' business drivers and meets or exceeds expectations. To assist in increasing sales through developing technically and commercially innovative solutions
Read more
Responsibilities
- Co-ordinate, design and validate technical solutions from Misco Sales Specialists and Misco Service Partners in the wider supply chain.
- Ensure that the services required are correctly matched to the approved Service Partner.
- Optimise sales and profitability by supporting Misco sales personnel on business opportunities through the inclusion of IT solutions.
- Pro-active engagement with customers, including telephone calls and visits to customer sites to fully scope out opportunities and advise solutions based on hardware and software capabilities and ROI.
- Attend customer site visits with Service Partners and or Misco ESP Business Development Managers ensuring, where possible, that there is appropriate Misco presence.
- Act as consultancy resource that can be sold as a service to Misco customers.
- Co-ordination of live solution projects ensuring that kit delivery and Service Partner engineer resource meets dates and deadlines as required.
- Provide training to Sales teams at all levels and over all four sites on service solution capabilities on both current and new offerings.
- Qualify leads generated from the Misco sales floor in terms of the potential for a Misco ESP solution.
- Create and implement lead generation programmes for technical solutions using the Misco client database and customer historical purchase trends.
- Creation and assistance on tenders/proposals relating to service solutions working with both Misco Sales Specialists and appropriate Service Partners.
- Liaise with Product Management and Purchasing to ensure the correct creation of products and purchase orders in line with costs and margin according to service provided.
- Creation and assistance on internal and external marketing collateral on all service solution propositions as required. Assist with the development of internal sales promotion activities and campaigns.
- Attend trade shows/exhibitions/events to promote the Misco ESP brand and solutions.
- Attend technical and sales training with partners, suppliers and manufacturers to maintain awareness of current and future IT developments.
- Achieve, maintain & manage accreditations as required by the company for key network infrastructure and associated solutions vendors.
- Attend departmental meetings as and when required.
- Comply with the Company Terms and Conditions of Employment, Health & Safety Policy, Staff Handbook and Company Work Instructions and Procedures.
- Additional duties/responsibilities as required by the ESP Sales Manager.
Knowledge/Experience/Skills Needed
- Strong technical skills, especially in network infrastructure and related solutions.
- Good commercial awareness.
- Pro-active engagement with accounts to drive opportunities.
- Provide strategic direction to a project.
- C-Level engagement.
- Good presentation skills.
- Excellent proposal writing skills.
- Strong team working skills.
- Good knowledge of industry trends and developments.
- Experience in a technical design / installation / support role.
- Experience in an IT pre-sales / consultancy position.
- Experience in dealing with strategic lead accounts.
CHERTSEY, SURREY
IT Support Engineer
To provide IT Support to company staff and maintenance of IT systems.
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Responsibilities
- Providing 1st line support for desktop and systems issues
- Performing routine maintenance on the companies IT and telecoms systems as directed
- Preparing PC’s for new users and creating accounts for them on the relevant systems
- Monitoring the companies IT and telecoms and performing preventative maintenance where needed
- Rolling out new systems and upgrades to existing systems
Knowledge/Experience/Skills Needed
- Should have good knowledge and fault finding of Microsoft desktop operating systems from Windows XP onwards
- Should have good knowledge of Microsoft Office
- Experience with LANs, wireless networking and TCP/IP
- Knowledge of / experience with Microsoft Active directory
- Knowledge of / experience with Microsoft Server operating systems
- Knowledge of / experience with Microsoft Exchange Server, Linux, Cisco Call Manager, VPN, VOIP, WAN and firewalls will be advantageous