Contact Us

For 25 years Misco has been serving the needs of each and every customer who calls or visits our website. Customer service is the most important aspect of our business, and we want to be there whenever and wherever you need us.

If at any time you need advice, clarification or any additional information about a product we sell, a service we offer or experience any problem whatsoever with our company, we want to hear from you. Here's a list of our departments and contact details. Thank you for shopping with us!

We do appreciate mistakes and late deliveries are frustrating, but never the less they do occasionally happen. We want to focus our efforts on resolving the issue and our customers can help us with this:

• Provide us with the order number the issue is related too
• Some details on what has happened
• What is your expectation with regards to a solution
• Please do this in a polite calm manner - your enquiry will become easier to resolve if communication is courteous

Verbal abuse will not be tolerated, and in extreme circumstances calls may be terminated. This is not what we want to do but may have to if the courtesy is not offered to our team. Calls maybe recorded for training purposes.

1. Misco (Scotland Sales and Returns Office) Trading as Misco and WStore 2 Cartsdyke Avenue Greenock Inverclyde Scotland PA15 1DT Sales Hotline: 0800 038 0380 Fax: 0844 493 5312 Sales lines open 8.45am – 5.30pm Monday – Friday Collection Store open 1:30pm - 5:30pm Monday - Friday 2. Misco (Northamptonshire, Wellingborough Office) Trading as Misco and WStore 10-14 Darby Close Park Farm Industrial Estate Wellingborough Northants NN8 6XH Sales Hotline: 0800 038 8880 Fax: 0844 493 5312 Sales lines open 8.45am – 5.30pm Monday – Friday 3. Misco (London Sales Office) Trading as Misco and WStore Commerce House 1 Raven Road South Woodford London E18 1HB Sales Hotline: 0800 197 2060 Sales lines open 8.45am – 5.30pm Monday – Friday

To cancel or modify an order, please call our sales hotline on 0800 038 8880. We can not process this type of request via email.

Please note:

For your safety, please do not include credit card numbers in your emails.

For a faster service, please make sure you include:

• Your name
• Order number/Account number
• Item that you are referring to

Before you Email us, see if we can answer your question here:

• How do I find the status of my order?
• Customer Service Enquiry Form
• How do I return an item?
• Request a Return Authorisation Number
• Consumer Cancellation Form
• How do I request a catalogue?
• I have forgotten my password? How can I retrieve it?

If you prefer to speak to one of our friendly Customer Service Agents regarding your enquiry, rather than using our email forms, please call 0800 294 4515.

Please have the following information to hand when you call us:

• Your customer account number
• Your order number
• A detailed description of your situation