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Help centre welcome

Help Centre

Contact Us

For over 30 years Misco has been serving the needs of each and every customer who calls or visits our website. Customer service is the most important aspect of our business, and we want to be there whenever and wherever you need us.

If at any time you need advice, clarification or any additional information about a product we sell, a service we offer or experience any problem whatsoever with our company, we want to hear from you. Here's a list of our departments and contact details. Thank you for shopping with us!

Misco UK (Northamptonshire, Wellingborough Office):

Department Telephone Email
Sales Hotline 0800 038 8880 salesdesk@misco.co.uk
Premier Managed Accounts 0800 294 5678 premiersales@misco.co.uk
Solutions & Services Team
0800 408 0555 solutions@misco.co.uk
Education Team 0800 035 0799 education@misco.co.uk
Government Team 0800 197 2063 government@misco.co.uk
Healthcare Team 0800 197 2062 healthcare@misco.co.uk
Technical Product Advice 0800 294 4516 techsupport@misco.co.uk
Supplier Account Enquiries 0808 181 6000 acpayable@misco.co.uk
Customer Payment Enquiries 0808 181 6710 accounts@misco.co.uk
Customer Service 0800 294 4515 cs@misco.co.uk
General Enquiries 0808 181 6000 salesdesk@misco.co.uk

Opening Times

Sales Hotline: Monday - Friday 8:30 - 18:00
Customer Services: Monday - Friday 8:30 - 18:00
Technical Product Advice: Monday - Friday 9:00 - 17:00
Public Holidays: Please note we are closed on these dates.

Polite Manner

We do appreciate mistakes and late deliveries are frustrating, but nevertheless they do occasionally happen. We want to focus our efforts on resolving the issue and our customers can help us with this:

  • Provide us with the order number the issue is related to
  • Some details on what has happened
  • What is your expectation with regards to a solution
  • Please do this in a polite calm manner - your enquiry will become easier to resolve if communication is courteous

Verbal abuse will not be tolerated, and in extreme circumstances calls may be terminated. This is not what we want to do but may have to if the courtesy is not offered to our team. Calls may be recorded for training purposes.

Misco Offices

Misco UK sales office map

1. Misco (Scotland )

Trading as Misco
2 Cartsdyke Avenue, Greenock
PA15 1DT

2. Misco (Central)

Trading as Misco
10-14 Darby Close, Park Farm Industrial Estate
Wellingborough, Northants

3. Misco (Southern)

Misco House (Weybridge)
5 Dashwood Lang Road, Bourne Business Park, Addlestone
Weybridge, Surrey
KT15 2NY

Special Note

To cancel or modify an order, please call our sales hotline on 0800 038 8880. We can not process this type of request via email.

Please note:

For your safety, please do not include credit card numbers in your emails.

For a faster service, please make sure you include:

  • Your name
  • Order number/Account number
  • Item that you are referring to

Email Support

Before you Email us, see if we can answer your question here:

If you prefer to speak to one of our friendly Customer Service Agents regarding your enquiry, rather than using our email forms, please call 0800 294 4515.

Please have the following information to hand when you call us:

  • Your customer account number
  • Your order number
  • A detailed description of your situation
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