Misco
Darby Close
Park Farm South
Wellingborough
Northants
NN8 6GS

Privacy Policy Statement

Misco has created this privacy statement in order to demonstrate our firm commitment to privacy. The following discloses the information gathering and dissemination practices for this Website: misco.co.uk and other areas of our business.

Website Security

We take the security issue very seriously. Our retail system is based on the SSL (Secure Socket Layer) encryption standard. Provided you are using an SSL-compliant browser such as Netscape's Navigator or Microsoft's Internet Explorer, you'll be able to conduct end-to-end encrypted transactions without fear of an intermediary obtaining your credit card information.

Data Protection & Data Security

Misco is a reseller brand of Systemax Europe Ltd. which is the consolidated Data Controller as specified in the Data Protection Act (1998) and as such, data is shared across all our brands and with our data processing operations. Data is maintained under the provisions of the Data Protection Act (1998), our registration number is Z6290748. We may contact you from time to time to verify and update the data we hold on your records.

Business Transfer

Misco UK is a wholly owned subsidiary of Systemax, Inc., a Fortune 1000 Company (NYSE symbol SYX). However, in the event that Misco UK is sold, has its assets acquired or transferred, whether voluntarily or involuntarily, or merges or becomes affiliated with any other division, individual or entity, any customer information owned or under the control of Misco UK may be one of the transferred assets. We reserve the right, as part of such transaction, to transfer or assign the Personal Information and aggregate information we have collected from users of the Site.

Information Automatically Logged

We use your IP (Internet Protocol) address to help diagnose problems with our server and to administer our website. Your IP address is also used to help identify you and your shopping basket, and to gather broad demographic information. 

Coremetrics Online Analytics

Misco use Coremetrics Online Analytics to capture site traffic and click through information. Coremetrics is not used to collect personal data and Misco do not share information with third parties. 

Cookies

Our website uses cookies to keep track of your shopping basket. We also use cookies to make sure you don't see the same ad repeatedly, and to deliver content specific to your interests.

Registration, Order Forms, & Contact Data

Our site's registration and order form requires users to give us contact information (such as name, email, and postal address), unique identifiers (such as username and password), demographic information (such as postcode), and financial information (such as account or credit card numbers).This data is stored for use in all our marketing communications and analysis.

Contact information is used to process and ship orders, and to send information about our company. The customer's contact information is also used to send promotional material to our customers, and to get in touch with the customer when necessary. Users may opt-out of receiving future mailings & telemarketing activity, and opt in to email activity. Unique identifiers (such as username and password) are collected from website visitors to verify the user's identity.

Demographic and profile data is collected to tailor our visitor's experience at our website showing them content that we think they might be interested in, and displaying the content according to their preferences. Data is also used in our mailing, email and telemarketing activities to provide information to our customers and prospects on the products and services we offer across the group.

Financial information that is collected is used to verify the user's qualifications for registration, and to bill the user for the products and services they have requested.

Systemax Europe Ltd of which Misco is a part, may share your information with selected 3rd parties outside our group, in order that they may contact you to let you know about goods or services which may be of interest to you. To let us know if you wish to opt-out of receiving such information please contact us (See contact details below). However, irrespective of this, we will not share your email address or personal telephone number with these 3rd parties.

Data Access

You have the right to access the data we hold against your records, we will supply this within 40 days of the request being received by us, at a nominal charge of £10 per access request. To request access please write to us at Misco, Darby Close, Park Farm Industrial Estate, Wellingborough, Northants, NN8 6GS

Links to other websites

This site contains links to other sites. Misco is not responsible for the privacy practices or the content of such websites.

Contact Details

You can change your preferences in My Account.
You can send an email to custservice@misco.co.uk
You can send mail to the following postal address: Misco, Darby Close, Park Farm Industrial Estate, Wellingborough, Northants, NN8 6GS
You can call: 0800 294 4515

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, please contact: custservice@misco.co.uk

Use of Cookies on our website

A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk or memory so that the website can remember who you are. A cookie will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this website:

Session Cookies

These are temporary cookies that remain in the memory of your browser until you leave the site.

Persistent cookies

These remain in the cookie folder or file of your browser for much longer (though how long will depend on the lifetime of the specific cookie). Cookies can help a website to arrange content to match your preferred interests more quickly. Most major websites use cookies. Cookies cannot be used by themselves to identify you. Find out more about cookies.

How we use Cookies on our Site and what Information we collect.

Session Cookies
• To allow you to carry information across pages of our site and avoid having to re-enter information.
• Within registration to allow you to access stored information.

Persistent Cookies
• To allow you to maintain a shopping basket.
• To help us recognise you as a unique visitor (just a number) when you return to our website
• To compile aggregated statistics that allow us to understand how users use our site and to help us improve the structure of our website. Within research surveys to ensure you are not invited to complete a questionnaire too often or after you have already done so. This information is not used outside Systemax Europe Ltd.

Third Party Cookies
Third parties serve cookies via this site. These are used for the following purposes:
• To count the number of anonymous users of our site and business levels of our partners.

Use of Web Beacons

Some of our Web pages may contain electronic images known as Web beacons (sometimes known as clear gifs) that allow us to count users who have visited these pages. Web beacons collect only limited information which including a cookie number, time and date of a page view, and a description of the page on which the Web beacon resides. We may also carry web beacons placed by third party advertisers. These beacons do not carry any personally identifiable information and are only used to track the effectiveness of a particular campaign.

Disabling/Enabling Cookies

You have the ability to accept or decline cookies by modifying the settings in your browser. However, you will not be able to use our site if cookies are disabled.

There are a number of ways to manage cookies. If you use different computers in different locations you will need to ensure that each browser is adjusted to suit your cookie preferences.

Some modern browsers have a feature that will analyse website privacy policies and allow a user to control their privacy needs. These are known as "P3P" features (Privacy Preferences Platform).

You can easily delete any cookies that have been installed in the cookie folder of your browser. The latest versions of browser technology - Internet Explorer 6 and Netscape 7 - are P3P enabled, which means that they are capable of automatically reading privacy policies. However, to date they have only been developed with the capability of providing you with the ability to manage your preferences in relation to cookies. This means that before you start surfing you must decide how you want to manage cookies - both first-party and third-party cookies.