ESP Services

ESP's portfolio of services covers a wide range of areas. From consultancy to solution delivery and support services, ESP gives you the option to request a specific skill or opt for the fully integrated end-to-end solution. Through our below services, we can help you define your business strategy, choose the appropriate technology, acquire the solution at the best price, and assist with custom configuration, project management and installation.

Consultancy Services

ESP provides consultancy services that deliver the expertise and experience that you need to manage, support, service and enhance your business and mission critical systems.

Our unique consultancy framework ensures that our experienced and highly trained consultants provide your business with information and expert opinions about the best IT solution for your business. ESP consultants also bring practical integration and system design advices to customers providing recommendations on how to improve your efficiency.

Commissioning & Deployment services

Our configuration centre is a fully integrated facility developed to provide complete configuration services expertly tailored to your business requirements.

Configuration - From a configured RAID server to a desktop PC memory upgrade, we have the expertise to take care of all your needs.

Asset tagging - Keeping track of your hardware assets needn't be a chore. We can tag and log all your IT products in various ways, holding data secure or providing full information to you in your chosen format.

Software imaging - We can provide controlled bespoke software images, built to your specifications, so that your new hardware is network ready. We will also ensure operating systems and applications are configured specifically to your network administration requirements.

Hassle free installation - For complete peace of mind, we offer a full installation service for computer hardware, software and network equipment. Whether you are installing an entirely new network or just adding PCs or printers, our engineers won’t finish the job until everything is working to your satisfaction. If required, we will also liaise with your existing ISP and any other third party to provide a continuous service for Internet access, email and other IP services.

Managed Services

Misco ESP delivers a leading managed IT support service. Our 24/7 remote support combines the best practice of leading industry methodologies including ISO 20000 & 9000, ITIL and PRINCE2.

Misco ESP has developed a managed service that aims to drive down costs, improve operational efficiency and increase your bottom line. Through regular contacts and meetings with your dedicated Account Manager, we can ensure the agreed levels of service are consistently achieved and maintained through the duration of your support contract.

Environmental Services

As an environmentally responsible company, ESP offers an environmentally friendly asset recovery and disposal service that's convenient and affordable. This covers everything from desktops, notebooks and servers to printers, projectors and computer peripherals. Services are available from minimum quantities as low as 20 assets.

Contract Warehousing Services

Contract warehousing is available to all customers (subject to credit) that would like to secure stock in advance of their actual requirement. The goods are paid for at the time of order and held in a secure location within Misco’s warehouse; the customer has the ability to call off the stock when it is required either as one delivery or multiple deliveries to their chosen location.

Warranty Services

All Misco ESP warranty services are delivered through a single-point-of-contact utilising the comprehensive range of skills and resources within our dedicated 24/7 technical assistance centre. From here, all incidents are managed and dealt with in the most efficient and time effective manner. Our multi-vendor approach is delivered through a wide network of experienced field engineers which provides our customers a more responsive and efficient network and server support solution.

Training Services

ESP provides a broad and comprehensive portfolio of bespoke technical and software application training. If it’s a specific software package that needs to be rolled out across your work force or simply an individual who wants to extend their knowledge, we have a host of training options at our finger tips that we can wrap around your requirement. All the training we offer is approved by the software manufacturers and ensures that you get the best value and quality in the industry.

Monitoring Services

With networks demanding 24/7 attention it has never been more important to have the correct IT network management in place. Increasing pressure from customers has put more reliance on support organisations to provide a dedicated remote technical support team that is available to monitor networks whatever the time. Misco can deliver a remote network monitoring solution which allows our team of technical experts to monitor your networks remotely in a safe and secure environment 24/7.

From our Network Operations Centre, we can monitor a wide range of complex networks across the UK, Ireland and mainland Europe, and quickly alert customers of potential problems before they have a significant impact on a business. Remote monitoring can save businesses from the time, inconvenience and costs of a call out.