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Help centre welcome

Help Centre

Customer service

A one-stop shop for customer enquires

Our aim at Misco is to provide first-class customer service via our dedicated and fully trained Customer Services team. Offering a professional and friendly service, our fully trained staff ensures we offer the highest level of service at all times in order to meet our customer's varied needs. Our newly formed Customer Services team is a one-stop shop so whether you're looking to place an order, make a return, change delivery details or resolve an issue; you can now do all this via the same agent and through the one department. Now that's worth shouting about!

Freephone Customer Service – that's right…it's free to call!

We're always looking at ways to improve our service offering and that's why we now offer a freephone hotline to our friendly Customer Services team. In addition, we also offer a comprehensive range of post sale functions providing you with extra confidence when purchasing from Misco.

The Customer Services team is a one-stop shop handling all customer enquires including:

  • Replacement orders
  • Order tracking and confirmation
  • Sourcing of missing items
  • Provision of warranty information
  • Approval of return requests
  • Arrangement of collections (where applicable)
  • Resolution of payment disputes & overdue invoices
  • BSI audited complaints procedure

Contact details & opening times

When you need to contact us we're ready to take your call. We offer numerous contact channels that are open throughout the week and even on bank holidays.

Department Opening Times Contact Details
Customer Services Monday - Friday 8:30 - 18:00 Telephone 0800 294 4515
Email cs@misco.co.uk
Technical Support Monday - Friday 9:00 - 17:00 Telephone 0800 294 4516
Email techsupport@misco.co.uk

You may also need to know...

Complaints procedure

We take complaints seriously and our BSI audited complaints procedure confirms our commitment to our customers, offering peace of mind when you need it most. If you have a complaint please write to the following address or email cs@misco.co.uk

Customer Service

Misco UK Limited
10-14 Darby Close
Park Farm South

Our service level is 5-10 days depending on the complexity of the issue. We will ensure you receive a resolution in writing either via email or post.

Under EU Regulations we are required to provide consumers with an electronic link to the Online Dispute Resolution (ODR). You can submit a complaint via the Online Dispute Resolution platform, which can be found at http://ec.europa.eu .

Terms & Conditions

We've recently updated our Terms & Conditions. Split by business and consumer, you can now also download a PDF version for your personal records. It's another great example of the steps we take to ensure our customers are fully knowledgeable when placing orders with Misco.

Customer feedback

We pride ourselves on offering a first class customer service offering however if you feel we could improve or you simply want to voice your concern over a certain matter we're ready and waiting to help. We value customer feedback as it enables our business to maintain and continually improve its processes and procedures.

Customers can provide feedback in three ways:

Or in writing - please see details below

Customer Services

Misco UK Limited
10-14 Darby Close
Park Farm South

Additional information

Also available for your convenience are the following forms:

  • Customer Service Enquiry Form – A quick and easy form to provide your contact details so that one of our Misco Customer Service representatives will be able to contact you regarding your enquiry.
  • Our Return Policy – Please read the checklist of steps to see if your product can be returned.
  • Request a Return Authorisation Number – In order to return a product you will need a Return Authorisation Number (RAN) first. You can request one here.

For further information on returning goods please visit our Returns Policy page.
Consumers have the right to cancel orders within 7 working days of the day after date of delivery of the goods.

Thank you for taking the time to read about the Misco Customer Services team. Please visit our contact us page for further information about other key departments at Misco.

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