Misco work in partnership with City Link as their chosen carrier, and the relationship has grown in strength over the last 5 years. More recently, City Link bought Target Express to expand their business and product offering to their customers, like Misco.

Some exciting developments have been made within City Link’s operation and large investments have been made to increase the responsiveness of their service and to keep you informed on the progress of your delivery.

Some IT changes you should know about:

City Link are gradually transferring all of their drivers on to handheld scanners, resulting in your proof of delivery being signed for on an electronic device rather than paper.
Home delivery customers can now receive SMS messages updating you on your delivery. Call 0800 038 8880 to register for this service.
Very soon Misco will be able to guide you on an approximate estimated time your delivery will arrive with the aid of new technology – this is a future project and more information will follow soon.

Some key tips when signing for and checking your parcels:

Always check how many parcels are being delivered against those originally ordered. This information will be on the handheld device or the manifest sheet the drivers have with them.
Take your time to check to your delivery, don’t assume everything will be ok and that all the parcels are there.
It is your responsibility to amend the proof of delivery if a parcel is missing or if any of the goods are damaged. Unchecked is not a suitable amendment to the proof of delivery. You will need to check the parcels and provide a suitable amendment, for example, one parcel missing, only 10 received.
Contact Misco Customer Services on 0800 294 4515 as soon as you realise there is an issue with your delivery.

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