Misco Live Chat – Real-time Help & Support
< back to help centerWhen browsing around our website questions are bound to crop up. We appreciate that it’s not always convenient for customers to call so we’re also happy to receive your enquiry via our excellent and easy-to-use Live Chat service. Just fire off your query and we should be able to respond immediately!
You’ll find the Live Chat option available across all product pages and included on our basket page.
Live Chat Opening Times: Mon-Fri, 8.30am – 6.00pm & Sat 9.00am - 4.00pm.
How does Live Chat work?
Step 1: Click the Live Chat banner featured on any product page.
Step 2: You’ll be presented with the Live Chat box. Simply complete the required fields and click ‘Chat Now’.
Step 3: You’re now connected to a Misco representative! Enter your query, hit ‘Enter’ or ‘Send’ and wait for a response.
Live Chat Frequently Asked Questions (FAQs)
Who can use Live Chat?
The Live Chat service is available to all our customers, offering you a convenient alternative to calling.
How do I connect to Live Chat?
Live Chat can be found on each product page or basket page during the specified opening times. The Live Chat option will not be visible outside of these opening hours.
When is Live Chat available?
The Live Chat service is available Monday - Friday, 8.30am – 6.00pm and Saturday’s 9.00am – 4.00pm.
Who do I contact if the Live Chat service is unavailable or closed?
If our Live Chat service is unavailable or closed please feel free to contact our customer service or technical support teams. Further contact details and opening hours are available through our Contact Us page.
Who am I speaking to?
You will be connected to one of our trained technical representatives. Once connected, they will introduce themselves and request the nature of your enquiry.
Is it secure?
Yes! The Live Chat service is not an open or shared forum however we strongly advise you do not share sensitive or confidential information such as passwords or credit card information via this service.
What can Live Chat help me with?
Live Chat is particularly useful if you require further product information, price enquiries or simply require help navigating or finding products on our website.
I'm not sure when or where I should be chatting?
When the chat screen first appears please wait for the Misco representative to introduce themselves before submitting your enquiry. Once you respond the conversation will continue between yourself and the representative.
How do I know a Misco representative is available?
The Live Chat option will only be displayed when the service is open and a Misco representative is available.
How do I know if the Live Chat Service is available?
The Live Chat option is only visible on the website when the service is open. Live Chat is available Monday -Friday, 8.30am – 6.00pm and Saturday’s 9.00am – 4.00pm. If the option is not present please feel free to contact us via email or telephone.
What happens if I accidentally close the Live Chat window?
Closing the Live Chat window will automatically end the conversation. If you still need to speak to a Misco representative, simply log back onto the service.
What happens if there is a delay in responding?
Sometimes if we've got a lot to say it may take a while for our text to appear. Please don't close the window whilst we are typing or you may miss out on some vital information.
Can I edit my text?
The text you type won’t be displayed to the representative until you hit ‘Enter’ or ‘Send’ enabling you to check or edit what you’ve said before sending.
Can I receive a copy of the chat?
Yes! You can email or print a copy of the conversation by simply clicking the printer icon (beside the Send button) on the Live Chat screen. You’re also able to copy and paste the information into an application such as an email or Microsoft Word.
How do I know the conversation has ended?
Our technical representatives will always make it clear when they are ending a chat.
What do I do if my query has not been answered fully?
If you have further questions or feel the representative has not fully answered your query you can contact our customer services team on freefone 0800 294 4515 or via email: cs@misco.co.uk
What do I do if I have a complaint about the Live Chat service?
We take complaints seriously and our BSI audited complaints procedure confirms our commitment to customers, offering peace of mind when you need it most. If you have a complaint please write to the following address or email: complaints@misco.co.uk
The Complaints Department
Misco UK Limited
10-14 Darby Close
Park Farm South
Wellingborough
NN8 6XH
Our service level is 5-10 days depending on the complexity of the issue. We will ensure you receive a resolution in writing either via email or post.
