The dedicated Misco Tech Team are available to guide and support you with selecting the right product for your needs. You will be provided with a single point of contact for any issues you may have with any product bought from Misco, and we will make every effort to solve the problem for you or put you through to the people that can.

The Tech Team will be happy to help you with;

• finding the exact solution for your needs, whether it be the correct ink for your printer to working together to provide a complete solution including design, hardware, installation and support
• issues with your purchase throughout the warranty of the product

The Misco Tech Team will also;

• assist you with building a PC from scratch, if you have any issues we can support you over the phone or offer an inspection service via our Configuration Centre
• resolve software issues with the ability for the Tech Team to remotely access your machine where required

First class service levels!

We pride ourselves on our response to calls received and ensure that we always respond to email enquiries efficiently and as quickly as possible.

• The majority of calls are answered within 20 seconds
• Less than 3% of all calls received are abandoned
• All emails received are given a unique ID number so that customers can track their progress
• 95%+ of emails received are resolved within 24 hours
• The majority of Live Chats are answered within 30 seconds

Simply call our freefone hotline on 0800 294 4516 or complete this quick online form.

You can also contact a member of our team with the Live Chat button that sits on every product page:

Find out more about our easy-to-use interactive Live Chat service

Opening times

Technical Support are open six days a week to offer comprehensive support to businesses and consumers.

Monday to Friday 8:30am - 6:30pm
Saturday 9am - 4pm
Bank Holiday 9am - 3pm

Premium Technical Support

We also have support telephone lines available to help you with setting up and configuring products for a number of different solutions and scenarios:

• PC Helpline - For support with setting up, configuring or modifying your PC, Workstation or Laptop - 0906 220 0600*
• Network Helpline - For network installation and configuration advice - 0906 220 0700*

More services from Misco:

Don′t take our word for it, here's what our customers say about our service:

	"Information provided by Technical Support was key to my decision to purchase the goods as they confirmed for me that I was buying the correct item. This is the best technical support service I have experienced."

	"Great company to deal with: Thanks for the advice given on wireless router and super fast delivery ordered 4pm Monday came 2pm Tuesday."

	"The item I ordered was delivered on time, and was as I expected. I had no problems. Coming from a electronics background myself, I was impressed with the knowledge of their technical people, it's good to be able to check with someone before you purchase a PC related item - to make sure it's going to do what you want it to!"

	"The customer support person I spoke to was able to give me detailed information regarding the internal hardware and software supplied with the PC, some of which was quite technical . The PC was delivered in excellent condition on the promised day. This was my second purchase from your good selves. I shall not hesitate to use your company again."

* Calls charged at £1 per minute, maximum call duration 20 minutes. Call costs correct at time of publication and based on calls from a BT Network. Calls from other networks and mobiles vary.