Misco are delighted to announce they have recently achieved a Bronze Award from Pricegrabber, the online price comparison site. This prestigious award was earned for obtaining more than 1000 positive reviews with higher than average ratings by online shoppers, the award indicates a high level of customer service and attentiveness to customer needs. Misco are a select one of four merchants to receive this award from over 600 merchants on the pricegrabber site.

Katy Pailing, European Web Marketing Manager commented, ‘Obtaining feedback through reviews is essential to our business and is a key indicator of where we are succeeding and highlights any areas where we can improve even further. Misco are proud of this achievement as we work hard to ensure we exceed our customers’ expectations. We are now aiming for the silver award and ultimately gold, over 5000 positive reviews, is our target.’

Misco’s reviews on Pricegrabber can be viewed at:
http://reviews.pricegrabber.co.uk/miscocouk/r/1654/

As one of Europe’s largest online retailers of electrical and technology products, Misco, is providing its customers with reliable technology updates and leading product news, thanks to the launch of the monthly video podcast.

Produced and distributed by Flixmedia, the video podcast will be broadcast via misco.co.uk, where it will be available for free download and series subscription.

As a renowned e-tailer, Misco will use the regular video podcast to leverage site traffic, by providing a more compelling user experience, encouraging more informed buying choices, and directly adding value to products through this additional communications channel.

“The video podcast is a great way to inform and educate customers about new products and the latest technologies,” said Katy Pailing, European Web Marketing Manager. “We hope to roll this concept out across Misco’s 11 other websites, in 6 languages, using either subtitles or native speakers.”

“Misco is a progressive reseller and we are delighted to be providing them with leading-edge content technologies,” said Scott Lester, CEO of Flixmedia.

See the Misco podcast in action at http://misco.podbean.com

Over 70 IT manufacturers and suppliers took part in Misco’s annual customer Expo, the event that showcases the latest’s IT innovations available to large enterprises and SME’s. The event, now in its third consecutive year, was held at Old Billingsgate, London on the 1st of October and was once again sponsored by Dennis publishing. Over 900 business customers from the public and private sector attended, making it the most successful Misco Expo to date. The event was entertaining, informative and enjoyable for everyone who attended. Stuart Picknell from Chalkwell Hall Junior School in Southend said, ‘I found the Expo informative and well laid out. There was a good cross section of technology/manufacturers without the usual 'pushy' sales people trying to get in your face and flog something you don't want and can't afford! Well Done! Bring on 2009!’

New to the Expo this year was the Misco ESP (Enterprise Business Solutions) Zone, a dedicated area where customers could meet with IT professionals offering advice to help make informed decisions on mission-critical IT infrastructure solutions from data protection and asset disposal to server consolidation and security solutions.

Kerry Wright, UK SMB Partner Manager from Symantec commented, ‘I thought this was extremely successful. Symantec were in the ESP zone and we were able to talk around not only our commercial product set but also some of our enterprise solutions. It was great to see the clear interest from the Small and Medium Business customer base in archiving and backup solutions. In this day and age, solutions such as archiving are not only necessary for our enterprise customers but also are important now in the SMB space and it is fantastic to see that Misco recognize this and offer an end to end Symantec solution which scales to each individual customer.’

Topical keynote seminars were delivered by Apple on Running a business from a Mac; Microsoft on Business Server 2008; HP on Document Management and Printing Solutions; CA on Piracy and Plunder on the Internet and Citrix on Fresh Dimensions in the World of Virtualisation.

The Misco Expo was followed in the evening by the annual Star Awards, an event hosted by celebrity comedian Omid Djalili, one of Britain's top stand-up comedians and actors. The Star Awards celebrate the support and commitment of Misco’s vendors by category. Best Overall Vendor 2008 went to Netgear and Best Overall Distributor 2008 went to Ingram Micro. HP had a great evening scooping two category awards for PCs & Servers and Printers & Peripherals.

Sandy Price, Misco UK General manager commented, ‘I am delighted to see so many of our partners and customers supporting this event. This is the third year we have organised the Expo in conjunction with the Star Awards both of which are now well established in the IT calendar. The Misco Expo is a great opportunity to liaise with our customers in a more relaxed and less formal manner and allows them to provide invaluable feedback about our products and services. Likewise the Star Awards allows us to show our appreciation and thanks to our vendors for investing and partnering with Misco. I look forward to next year’s events.’

Misco won the 2007 ECMOD Catalog Awards for the category B2B Computing & Communications.

The ceremony was held 5 March, at the Natural History Museum in London. Representing Misco to receive the award was Joanna Bailey, Manager Database Marketing, who was very pleased to win stating, “Misco had phenomenal growth in 2007 and a great success story to submit. This is the first time Misco has entered the competition and we are just thrilled with winning.”

The ECMOD (European Catalogue Mail Order Days) Awards categories are designed to reflect multi-channel, catalogue producing and online retailing organisations serving business or consumer customers and are now based on merchandise categories.

The criteria are many-fold. Unlike others, the ECMOD Awards are not merely about creative execution. It is the entire business performance and progress achieved during the year that is taken into account too with special focus on branding consistency across all channels and in all customer communications. Customer service quality, effectiveness of catalogues, websites, mailings, email marketing communications, PR, customer recruitment and retention programmes, all come under scrutiny.

Misco has launched an online shop to better service our Irish customers.

Misco.ie will be supported by the staff based in Wellingborough, Northamptonshire, where the UK operation is located.

With over 20 years experience and a portfolio of over 20,000 products from all the leading manufacturers, we are an independent supplier, offering great deals and best pricing on thousands of items, from a massive selection of top brands. Our product range includes hardware, software, peripherals, networking, communications, media, supplies and accessories.

“This is an exciting stage in our evolution and enhances our commitment to the UK with further penetration of the European market,” said Sandy Price, General Manager. “We have great deals to offer our Irish customers – now in Euros and using a local carrier. Our competitive edge is we make it easy and free to phone –whether to place an order, reach customer service or pre and post technical support.”

System Europe Ltd. is part of Systemax Inc., based in New York and traded on the NYSE: SYX. Misco also has operations throughout Europe in Germany, Italy, Spain, France, Netherlands and Sweden and in North American under the brands TigerDirect.com and CompUSA.com.

Visit Misco.ie at www.misco.ie