Misco UK uses information that we collect from our visitors and customers to improve your visit and shopping experience at the Site. For the purpose of the Data Protection Act (the Act), the data controller is Misco UK Limited of Caledonian Exchange, 19a Canning Street, Edinburgh EH3 8EG (We/Us). We gather the following types of information:
We Collect Personal Information that is provided by Site users. "Personal Information" includes your name, address, telephone number, credit or debit card information, e-mail address, IP address. Personal Information is collected when you establish an account with us, place an order on the Site, or when you communicate with any of our departments such as customer service, sales or technical services through the Site, telephone, mail or fax. In some instances, we may obtain other people’s names and email addresses that you may choose to provide as part of our "email a friend" feature.
We (or service providers on our behalf) may collect information from visits to the Site through the use of "Tags." Tags are web page elements which may employ cookie technology that enable us to record data about visits to or transactions made on the Site. This information is sometimes known as "clickstream data." We may use this data to analyze trends and statistics to improve your online experience or our customer service. No Personal Information is collected through the use of Tags on the Site.
Cookies used on our website do not store any sensitive or personal data such as your name, address, phone number or payment details.
Please note: In order to make full use of our website by accessing from your laptop, desktop, tablet or mobile device you will need to accept our cookies.
Cookies that are used on our website may from time to time change or update, but they typically fall into the following types of cookies: Essential Cookies, Performance Cookies, Functionality Cookies and Advertising Cookies (Third Party).
If you place an order through the Site, you will be required to provide contact, billing, and payment information.
Upon placing an order through the Site, you may begin receiving both the Misco UK catalogue and the Misco UK email newsletter, based on the Personal Information you have provided, unless you opt-out of receiving such communications. If you request an email newsletter subscription, we will send you an email confirming your request. This confirmation process allows you to unsubscribe if you change your mind and decide not to join the list. Furthermore, the confirmation email will alert you if someone else has entered your email address into our email newsletter subscription list. In order to make our email newsletters more relevant and useful to you, our servers may receive a confirmation when you open an email message from Misco UK.
Our website may also use a website recording service which may record mouse clicks, mouse movements, page scrolling and any text keyed into website forms. Data collected by this service is used to improve our website usability. The information collected is stored and is used for aggregated and statistical reporting, and is not shared with anybody else.
We use this information in an effort to improve your experience on the Site, to provide services to you and to communicate with you about information that you request. We may also use this information to help us target specific offers to you, to help us develop and improve our Site, and to tailor our Site to your interests.
We may also contact you with relevant promotional material when you do not complete your purchase with us. You can opt out of this service at any time, by clicking on the unsubscribe link in any marketing email that you receive from us, or by sending an email to email@example.com
If you do not want to receive information from third parties you may opt out, by going to My Account > Update eDeal and Catalogue Preferences and un-ticking the relevant box. You may also email your request to firstname.lastname@example.org.
If you place an order through the Site, the Personal Information you provide is transmitted to your credit card company to verify and authorize your purchase. At certain times we may offer financing options with or without third party participation. If you use a financing option, information provided by you (such as your address, birth date, social security number, and credit card number) may be used to request a credit report from third parties or may be sent to a third party for processing.
Furthermore, we hereby inform you, in connection with your order, of the use of the "Fraud Expert" solution in addition to the processing of card not present payments. Your personal data is processed by Ingenico e-Commerce Solutions SPRL being the controller, for the purpose of preventing and combating fraud (determining risk levels associated with transactions, detecting and managing any resulting alerts, informing merchants to allow them to take decisions, "human" reviews of transactions with a specified level of risk, modelling of the score).
The collection of certain of your personal data is a mandatory requirement for this purpose. Without this data, your transaction could be delayed or rendered impossible and your order cancelled.
This data is intended for the authorised departments of the Ingenico e-Commerce Solutions entities involved in such processing, and for the merchant, as well as for any third party whose involvement is required to ensure the smooth operation of the payment process and the functioning of the services offered.
From time to time we might establish a business relationship with other third parties whom we believe are trustworthy. In such cases we might exchange, share and/or cross-reference information, including your name and postal mailing address, telephone number(s) and e-mail addresses that will enable such third parties to contact you regarding similar products and services that may be of interest to you.
We may share your postal and e-mail address, telephone number(s), customer preferences, and purchase history with our parent company Misco Luxembourg S.a.r.l. or its subsidiaries. We will never share any credit card information which you have given to us with any of these related companies.
We provide aggregate information to some of our business partners. This information is used in a collective manner and does not identify you individually in any way. We collect and share aggregate information in order to know more about the general profile of our customers so that we can improve your shopping experience.
If you make a purchase through the Site, your name, telephone number and shipping information must be provided to third party shippers to deliver your purchase. There also may be instances in which we drop-ship orders directly to you from one of our manufacturers or suppliers. These drop-shippers are only given your name, postal address, and telephone number for the sole purpose of fulfilling your order.
If you visit the Site from a third-party website the third-party website may be able to access select information from your individual transaction information. In order to track and credit your transaction the third-party website may give you a unique code, cookie or graphic which will uniquely identify you. This will only happen if you link directly from a third party website to the Site. Any transactions made at the Site while such a code is active will be reported back to the third party website. We will only report non-Personal Information to these websites such as the date of the transaction, the product(s) purchased and the amount spent. We will not report any information to these third party websites that will allow them to personally identify you. The presence of a third party navigation bar at the top of any page on the Site is an indication that the third party website may be able to see your activity on the Site.
To the extent permitted by law, we will disclose Personal Information to government authorities or third parties pursuant to a legal request, subpoena or other legal process. We may also use or disclose your information as permitted by law to perform charge verifications, report or collect debts owed, fight fraud or protect our rights or property as well as those of our affiliates, customers, or its users. You should be aware that, following disclosure to any third party, your Personal Information may be accessible by others to the extent permitted or required by applicable law.
We maintain relationships with third party affiliate websites. Although we do not and cannot control the activities of the third parties that operate such websites, we will cease doing business with any affiliate that engages in abusive practices, including, for example, spam, trademark infringement, predatory means of attracting visitors, or unlawful activities. To report abuse by an affiliate, please contact our Affiliate Manager via email at email@example.com.
We employ 128-bit encryption technology in all areas of the Site which require you to provide your personal or account information, including those areas related to online ordering, order status, catalog request and contest forms. The Site utilizes industry-standard firewalls and Secure Sockets Layer (SSL) technology to allow for the encryption of potentially sensitive Personal Information, such as your name, address and credit card number.
You should recognize, however, that no computer system is fully secure and that there are inherent risks associated with Internet transactions. To make sure you have the latest security features on your browser, you may want to download the most recent version of your favorite browser, which should have full SSL support.
If your name, e-mail or postal address, telephone number or other Personal Information changes, you may update, correct or omit the relevant information in “My Account”, by contacting us at firstname.lastname@example.org, or by sending a letter to: Misco, 10-14 Darby Close, Park Farm South Industrial Estate, Wellingborough, Northants, NN8 6XH. In addition, if you no longer wish to receive communications from us you may opt-out by emailing us at email@example.com, sending a letter to: Misco, 10-14 Darby Close, Park Farm South Industrial Estate, Wellingborough, Northants, NN8 6XH or by clicking on the unsubscribe link within any marketing e-mail you receive from us. If you no longer wish to receive our catalogue please email firstname.lastname@example.org.
Misco UK Limited is a Data Controller, as defined by the Data Protection Act (1998) (“the Act”). Our registration number is Z6290748. Data we hold is maintained in accordance with the Act, and we may contact you from time to time to verify and update this data.
You have the right to access the data we hold on you. We will supply this data within 40 days of a request being made, at a nominal charge of £10 per request. To request access to your data please write to us at Misco, 10-14 Darby Close, Park Farm South Industrial Estate, Wellingborough, Northants, NN8 6XH
You also have the right to request the correction or deletion of the data that we hold on you. Please contact email@example.com or write to us at Misco, 10-14 Darby Close, Park Farm South Industrial Estate, Wellingborough, Northants, NN8 6XH.
Misco UK Limited is a wholly owned subsidiary of Misco Luxembourg S.a.r.l.. However, in the event that Misco UK Limited is sold, has its assets acquired or transferred, whether voluntarily or involuntarily, or merges or becomes affiliated with any other division, individual or entity, any customer information owned or under the control of Misco UK Limited may be one of the transferred assets. We reserve the right, as part of such transaction, to transfer or assign the Personal Information and aggregate information we have collected from users of the Site.
IN NO EVENT WILL MISCO UK OR ITS PARENT, AFFILIATES, LICENSEES OR ANY PARTY INVOLVED IN CREATING, PRODUCING OR DELIVERING THE SITE OR ITS PRODUCTS OR SERVICES BE LIABLE IN ANY MANNER WHATSOEVER FOR ANY INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL OR PUNITIVE DAMAGES ARISING OUT OF YOUR ACCESS, USE OR INABILITY TO USE THE SITE, OR IN CONNECTION WITH ANY FAILURE OR PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS OR LINE OR SYSTEM FAILURE (INCLUDING LOSS OF PROFITS, LOSS OF BUSINESS OR DATA, BUSINESS INTERRUPTION, AND DAMAGES THAT RESULT FROM INACCURACY OF THE INFORMATION OR INCONVENIENCE, DELAY, OR LOSS OF THE USE OF THE SITE). THE FOREGOING LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY OR ANY OTHER BASIS, EVEN IF GLOBAL INDUSTRIAL OR ITS AFFILIATES OR ANY OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
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