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AppleCare OS Support - Alliance

Misco No. : 200173
Manufacturer/No: Apple / D5691
Price:
£31,743.00 Ex VAT
£38,091.60 Inc VAT
Availability: Please call 0800 038 8880 or Email salesdesk@misco.co.uk for latest Price & Availability
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Apple AppleCare® OS Support - Alliance

Get the IT department-level support you need when deploying iOS®, OS X®, or OS X Server® in your organization. AppleCare® OS Support delivers phone and email support for advanced integration, migration, and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.

Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to six designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more.

Each plan also includes AppleCare® Help Desk Support and AppleCare® Help Desk Tools. AppleCare® Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to AppleCare® Help Desk Tools, a library of downloadable diagnostics for Mac® hardware, and AppleCare® Technician Training, the only Apple-developed, Apple-approved online service certification training available.

AppleCare® OS Support - Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for six technical contacts in your organization and provides one-hour response for priority 1 (server down) issues, 24 x 7. This plan also includes an onsite review by an Apple® technical support engineer and assigns a technical account manager to your organization for one year.

Specifications
Product Description Apple AppleCare® OS Support - Alliance
Product Type Extended service agreement
Full Contract Period 1 year
Availability 24/7
Response Time 1 hour (priority 1 issues)





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