Misco Cookie Policy
We use cookies to give you the best possible experience on our website. To find out more, view our cookie policy. By closing this message and continued use of our website means that you give your consent to our use of cookies.
Continue

AppleCare OS Support - Alliance

Misco No. : 200173
Manufacturer/No: Apple / D5691
Price:
£31,743.00 Ex VAT
£38,091.60 Inc VAT
Availability: Please call 0800 038 8880 or Email salesdesk@misco.co.uk for latest Price & Availability
Watch Video
Read Reviews
Apple AppleCare® OS Support - Alliance

Get the IT department-level support you need when deploying iOS®, OS X®, or OS X Server® in your organization. AppleCare® OS Support delivers phone and email support for advanced integration, migration, and server operation issues. All three plans provide support for technical issues that require the use of command-line tools for resolution. Whether you have occasional questions or you need assistance on a regular basis, Apple has a plan to fit your requirements. Each plan provides up to one year of coverage.

Depending on the program you select -- Alliance, Preferred, or Select Support -- product features can include unlimited support incidents, up to six designated customer support contacts, one hour response for priority 1 (server down) issues 24/7, an onsite technical review, and more.

Each plan also includes AppleCare® Help Desk Support and AppleCare® Help Desk Tools. AppleCare® Help Desk Support provides each designated contact an unlimited number of support incidents for software installation, launch, and use; hardware and software diagnosis and troubleshooting; and issue isolation for Apple-based solutions. In addition, each of your designated contacts will have access to AppleCare® Help Desk Tools, a library of downloadable diagnostics for Mac® hardware, and AppleCare® Technician Training, the only Apple-developed, Apple-approved online service certification training available.

AppleCare® OS Support - Alliance covers an unlimited number of enterprise-level support incidents across multiple locations for six technical contacts in your organization and provides one-hour response for priority 1 (server down) issues, 24 x 7. This plan also includes an onsite review by an Apple® technical support engineer and assigns a technical account manager to your organization for one year.

Specifications
Product Description Apple AppleCare® OS Support - Alliance
Product Type Extended service agreement
Full Contract Period 1 year
Availability 24/7
Response Time 1 hour (priority 1 issues)





Any questions or need more product information?
If you have any questions about this product or have any feedback about this page please complete the form below and one of our technical representatives will get back to you as soon as possible.
Alternatively, if you need an immediate answer please call our Technical Support team on freefone: 0800 294 4516.
Please visit our contact us section for opening times or if you require customer service assistance.
* Indicates a required field

*

*

*

*
 Producer Recycling Fund
Price includes the following costs:
(Price + PRF)
  Inc VAT  +   Inc VAT
  Ex VAT  +   Ex VAT
Press this to see more detailed information about PRF
SVR: HUBU-IVOPAGE05 INT: False AFF: PB: W CAT: 76 CUST: a7efb473-e3cc-4505-9754-20641fa4461c SSID: HTMSIS: False D: 1210 L: en-GB P: 80 B: 5bb2c601-9e94-4380-94af-647071e75a9d VS: IP: 54.166.168.243 S: 87033c32-088a-4c49-9eaa-00ec1c3bf314 US: Anonymous T: B2B SM: False