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HPE 3 year 4 hour 24x7 ProLiant BL2xxc Proactive Ca

Misco No. : 200510
Manufacturer/No: Hewlett Packard Enterprise / U3B50E
Price:
£815.00 Ex VAT
£978.00 Inc VAT
Availability: In stock
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HP 3 year 4 hour 24x7 ProLiant BL2xxc Proactive Care Service

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, Proactive Care provides access to technical solution specialists with the goal to help you to resolve critical issues fast. HP employs enhanced escalation procedures intended to help rapidly resolve complex incidents. In addition, the Advanced Solution Center support team of HP specialists is equipped with remote support technologies and tools designed to reduce downtime and increase productivity.* Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

Leveraging HP’s Remote Support Technology, Proactive Care helps you avoid issues by providing firmware release and software patching analysis with recommendations, helping you keep your environment current. You will receive a regular ‘proactive scan’ of your Proactive Care covered infrastructure, which can help you to identify and resolve configuration, availability, and security problems before they impact your operations. Proactive Care also provides regular incident reporting to help you identify problem trends and avoid repeat problems.

Proactive Care is structured to make it easy for you to purchase and adapt to changes in your environment. The Personalized Support option can be easily added to the Proactive Care contract to provide an assigned Account Support Manager.

*Remote Support Technology is a customer-installable prerequisite for HP Proactive Care Service.


Specifications
Product Description HP 3 year 4 hour 24x7 ProLiant BL2xxc Proactive Care Service
Type Extended service agreement
Full Contract Period 3 years
Service Included Parts and labour
Location Onsite
Response Time 4 hours
Availability 24/7



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