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HPE 3 year 4 hour 24x7 ProLiant DL58x Proactive Car

Misco No. : 200625
Manufacturer/No: Hewlett Packard Enterprise / U2Z68E
£3,349.00 Ex VAT
£4,018.80 Inc VAT
Availability: In stock
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HP 3 year 4 hour 24x7 ProLiant DL58x Proactive Care Service

HP Proactive Care Service (Proactive Care) offers an integrated set of proactive and reactive services designed to help you improve the availability and performance of your converged infrastructure. In a complex environment, many components need to work together effectively. Proactive Care has been specifically designed to support these complex environments, providing an end-to-end support solution that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.

In the event of a service incident, Proactive Care provides access to technical solution specialists with the goal to help you to resolve critical issues fast. HP employs enhanced escalation procedures intended to help rapidly resolve complex incidents. In addition, the Advanced Solution Center support team of HP specialists is equipped with remote support technologies and tools designed to reduce downtime and increase productivity.* Proactive Care includes onsite hardware repair if it is required to resolve the issue. You can choose from a range of hardware reactive support levels to meet your business and operational needs.

Leveraging HP’s Remote Support Technology, Proactive Care helps you avoid issues by providing firmware release and software patching analysis with recommendations, helping you keep your environment current. You will receive a regular ‘proactive scan’ of your Proactive Care covered infrastructure, which can help you to identify and resolve configuration, availability, and security problems before they impact your operations. Proactive Care also provides regular incident reporting to help you identify problem trends and avoid repeat problems.

Proactive Care is structured to make it easy for you to purchase and adapt to changes in your environment. The Personalized Support option can be easily added to the Proactive Care contract to provide an assigned Account Support Manager.

*Remote Support Technology is a customer-installable prerequisite for HP Proactive Care Service.

Product Description HP 3 year 4 hour 24x7 ProLiant DL58x Proactive Care Service
Type Extended service agreement
Service Included Parts and labour
Full Contract Period 3 years
Location Onsite
Response Time 4 hours
Availability 24/7

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