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Microsoft Exchangeenterprisecal 2016 Sngl Olp 1License Levelc Usrcal Withoutservices

Misco No. : 2569484
Manufacturer/No: DELL / 890-25385
Price:
£4,210.00 Ex VAT
£5,052.00 Inc VAT
Availability: Out of stock
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Key Features
  • Pre-assigned Service Delivery Manager (SDM) as Customer's 24 x 7 primary point of contact
  • Initial high-level gap assessment and evaluation of customer's operational support processes
  • Customized support plan based on Customer's specific service goals
  • Real-time tracking window for select server/storage products/incidents
  • On-site dispatch of technician and/or warranty parts to Customer's business location
  • Entitlement to enroll in fast-track dispatch for Dell-certified customer technicians
  • Online technical training to establish Dell certification required for fast-track self-dispatch
  • Access to Global Command Centers which help manage critical situations in Customer environments, monitor all on-site mission critical dispatches
  • Provide proactive crisis management coordination and communication during events such as natural disasters
  • Case management to help track resolution and escalation of issues
  • Escalation management to provide a single point of contact for incident management, escalation and status of incidents within the scope of this Service
  • DellConnect troubleshooting assistance for many common support issues



Microsoft Exchangeenterprisecal 2016 Sngl Olp 1License Levelc Usrcal Withoutservices

Dell provides ProSupport for your enterprise for select server, storage, desktop and notebook systems and printers.



Product Specifications

Product DescriptionDell ProSupport Upgrade from 1 Year Return to Depot Service - extended service agreement - 3 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Response TimeNext business day
Service Availability10 hours a day / 5 days a week
Designed ForNetworking C7008





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 Producer Recycling Fund
Price includes the following costs:
(Price + PRF)
  Inc VAT  +   Inc VAT
  Ex VAT  +   Ex VAT
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