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HPE 4-Hour 24x7 Proactive Care Service - extended service agreement - 5 years - on-site

Misco No. : 2626707
Manufacturer/No: Hewlett Packard Enterprise / H1K92A5#YTV
Price:
£289.00 Ex VAT
£346.80 Inc VAT
Availability: Please call 0800 038 8880 or Email salesdesk@misco.co.uk for latest Price & Availability
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HPE 4-Hour 24x7 Proactive Care Service - extended service agreement - 5 years - on-site

HP Proactive Care Service offers an integrated set of reactive and proactive services designed to help you improve the stability and operation of your converged infrastructure to achieve better business outcomes. In a complex converged and virtualized environment, many components need to work together effectively. Proactive Care has been specifically designed to support devices in these environments, providing enhanced support that covers servers, operating systems, hypervisors, storage, storage area networks (SANs), and networks.
In the event of a service incident, Proactive Care provides you with an enhanced call experience with access to advanced technical solution specialists, who will manage your case from start to finish with the goal of reducing the impact to your business while helping you resolve critical issues more quickly. HP employs enhanced incident management procedures intended to provide rapid resolution of complex incidents. In addition, the technical solution specialists providing your Proactive Care support are equipped with automation technologies and tools designed to help reduce downtime and increase productivity. Should an incident occur, Proactive Care includes onsite hardware repair if it is required to resolve the issue.



Key Features
  • Faster resolution from specially trained, solution-oriented advanced resources who manage the incident from start to finish
  • Access to a remote HP Technical Account Manager, who can provide advice and guidance on issues, risks, and recommendations identified by Remote Support Technology



Product Specifications

Product DescriptionHPE Proactive Care 24x7 Service - extended service agreement - 5 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period5 years
Response Time4 hours
Service Availability24 hours a day / 7 days a week





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