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Lenovo Committed Service On-Site Repair - extended service agreement - 3 years - on-site

Misco No. : 2636969
Manufacturer/No: Lenovo / 01AA355
Price:
£4,739.00 Ex VAT
£5,686.80 Inc VAT
Availability: In stock
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Lenovo Committed Service On-Site Repair - extended service agreement - 3 years - on-site

Repair is performed at customer site. If the machine cannot be fixed with the help of IBM remote support, the repair activity is performed by an IBM representative at the customer's site. Screening refers to the initial remote problem determination (PD) or problem source identification (PSI) activity on a customer's service request that is performed by technical support personnel. Typically this is the first technical activity performed after the service request has been entered into the call management system and the customer has been entitled. Call screening results in the creation of the initial action plan to resolve the service request.



Product Specifications

Product DescriptionLenovo Committed Service On-Site Repair - extended service agreement - 3 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period3 years
Repair Time6 hours (committed time)
Service Availability24 hours a day / 7 days a week
Designed ForP/N: 3837BAG, 3837CAG, 3837CCG, 3837HBG, 3837HCG, 3837HDG, 6241BAG, 6241CAG, 6241CCG, 6241HBG, 6241HCG, 6241HDG





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