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HPE eCarepack, 4y SuppPlus24 BLcMat

Misco No. : Q177761
Manufacturer/No: Hewlett Packard Enterprise / UM860E
£8,546.00 Ex VAT
£10,255.20 Inc VAT
Availability: Please call 0800 038 8880 or Email salesdesk@misco.co.uk for latest Price & Availability
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HPE eCarepack, 4y SuppPlus24 BLcMat

HPE Support Plus service is composed of comprehensive hardware and software services that help increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you resolve hardware and software problems. Hewlett Packard Enterprise releases updates to software and reference manuals as soon as they are made available. HPE Support Plus also provides you with software updates for selected HPE-supported software products for each system, processor, processor core, and end user. In addition, HPE Support Plus provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information.

Product Features
  • Escalation management
    Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving. For selected third-party software products for which HPE is providing software support and update services, HPE will follow the agreed-upon escalation processes established between HPE and the third-party vendor to assist with problem resolution.
  • HPE electronic remote support solution
    The HPE electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. The remote system access may enable the Hewlett Packard Enterprise support specialist to provide more efficient troubleshooting and faster problem resolution.
  • Access to electronic support information and services
    As part of this service, Hewlett Packard Enterprise provides the customer with access to certain electronic and Web-based tools. The customer has access to certain capabilities made available to registered users with linked entitlements, such as downloading selected HPE software patches, subscribing to hardware-related proactive service notifications, and participating in support forums for solving problems and sharing best practices with other registered users; expanded Web-based searches of technical support documents to facilitate faster problem solving; service diagnostic tools with password access and more.
  • Software support
    HPE provides corrective support to resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the customer identify problems that are difficult to reproduce. In addition, the customer receives assistance in troubleshooting problems and determining configuration parameters for supported configurations.

Key Features
  • Escalation management
  • HPE electronic remote support solution
  • Access to electronic support information and services
  • Remote problem diagnosis and support
  • Onsite hardware support
  • Replacement parts and materials
  • 4-hour onsite response
  • Firmware updates for selected products
  • Software support
  • Access to technical resources
  • Software features and operational support
  • Software product and documentation updates

Product Specifications

Product DescriptionHPE Support Plus 24 - extended service agreement - 4 years - on-site
TypeExtended service agreement
Service IncludedParts and labour
Full Contract Period4 years
Service Availability24 hours a day / 7 days a week
Designed ForP/N: 507021-B21#0D1

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