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HPE eCarepack, 1y PW 4h24x7 ProLian

Misco No. : Q177872
Manufacturer/No: Hewlett Packard Enterprise / UM798PE
Price:
£231.00 Ex VAT
£277.20 Inc VAT
Availability: Please call 0800 038 8880 or Email salesdesk@misco.co.uk for latest Price & Availability
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HPE eCarepack, 1y PW 4h24x7 ProLian

HPE Support Plus Service is composed of comprehensive hardware and software services that help increase the availability of your IT infrastructure. HPE technical resources work with your IT team to help you resolve hardware and software problems with HPE and selected third-party products. In addition, HPE Support Plus provides electronic access to related product and support information, enabling any member of your IT staff to locate this commercially available essential information. For third-party products, access is subject to availability of information from the original manufacturer.



Product Features
  • Escalation management
    Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources to assist the customer with problem solving.
  • HPE electronic remote support solution
    The HPE electronic remote support solution provides robust troubleshooting and repair capabilities. It can include remote system access solutions and may offer a convenient central point of administration and an enterprise view of open incidents and history. A Hewlett Packard Enterprise support specialist will only use the remote system access with the customer's authorization. The remote system access may enable the Hewlett Packard Enterprise support specialist to provide more efficient troubleshooting and faster problem resolution.
  • Onsite hardware support
    For hardware incidents that cannot be resolved remotely, a Hewlett Packard Enterprise authorized representative will provide onsite technical support on covered hardware products to return them to operating condition. For certain products, HPE may elect to replace such products in lieu of repairing them.
  • Replacement parts and materials
    Hewlett Packard Enterprise will provide HPE-supported replacement parts and materials necessary to maintain the covered hardware product in operating condition, including parts and materials for available engineering improvements required by HPE to assure supportability of the product.
  • Software support
    HPE provides corrective support to resolve identifiable and customer-reproducible software product problems. HPE also provides support to help the customer identify problems that are difficult to reproduce. In addition, the customer receives assistance in troubleshooting problems and determining configuration parameters for supported configurations.
  • Access to technical resources
    The customer can access Hewlett Packard Enterprise technical resources via telephone, electronic communication, or fax for assistance in resolving software implementation or operations problems.



Key Features
  • Get supported after the HP product warranty expires and within 4 hours of calling, expect an HP-qualified technician, onsite if HP can't resolve the issue remotely



Product Specifications

Product DescriptionHPE Support Plus - extended service agreement - 1 year - on-site
TypeExtended service agreement
Service IncludedParts and labour
LocationOn-site
Full Contract Period1 year
Response Time6 hours
Service Availability24 hours a day / 7 days a week
Designed ForProLiant DL165 G5, DL165 G5p Entry, DL165 G5p Performance





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This product is factory recertified.

Currently shows available in our supplier stock. Without a change in circumstance, this product is usually delivered in 1-2 working days.

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