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Services

Understanding, delivering, managing and improving services

Why Misco Services

Misco Services has been established and motivated from the ground up on one primary objective, your experience. Understanding, delivering, managing and improving services is a complex task and critical to the success of your operations, goals and end customer experience. For this reason, our industry leading specialists are here to support you with managing this complexity every step of the way regardless of the size, market or vertical that’s of focus to you. Our aim is to truly understand your requirements, culture and process, in turn building relationships that you can rely on now and in the future, helping you navigate change and transformation regardless of circumstance.

Our Services Practices

Discover how Misco Services can deliver truly relevant, best of breed services that are simplified and aligned to your desired outcomes.

Alliance

Having a comprehensive understanding of your business or organisation is important to Misco. If we are not familiar with your culture, structure, people, process and objectives, then we would not be able to deliver the world class level of service that meets your needs.

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Advance

Your organisation has to address unrelenting transformation and the adoption of associated technologies in order to keep ahead of your competitors and meet the evolving demands of your customers and end users. Keeping momentum at this time is crucial if you are to successfully deliver on your planned objectives.

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Affinity

The rate at which technology is advancing and the associated evolving business and social landscape presents new challenges for all organisations. These challenges are often disruptive, business critical and most importantly unavoidable if you seek to remain relevant to your customers.

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Assure

Change is one of the few constants within Business and Information Technology. In order to protect your day to day operations this has to be effectively managed during phases of transformation. Your organisation has to embrace and incorporate change in order to maintain relevancy and grow market share.

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Assist

Your experience and the experience of your end users is fundamentally at the heart of everything Misco do. Misco Assist is our “mission control” having centralised visibility of all scheduled and live deliverables for all customers irrespective of whether these are provisioned internally or via our trusted partners and Affinity Network.

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Remote support

When it comes to your end users, nothing is more important than the experience they encounter on a daily basis. Our focus as a specialist Service Desk provider is to tailor remote support solutions around your actual needs.

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Maintenance

When it comes to maintaining your IT infrastructure it is imperative that any issue causing disruption to your business and end users is resolved quickly and effectively, minimising the impact on your operations in every possible way. Our approach to supporting your infrastructure is designed to address these requirements.

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ProServ

We believe that IT should drive your business forward and help create competitive advantage. Our professional services resources are some of the most qualified and experienced in the industry, calling upon a wealth of technical knowledge, real world experience and understanding of the challenges you are presented with irrespective of the market, vertical or sector you operate within.

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Datacentre Multi-Cloud

We understand that different organisations have different needs, especially when it comes to migrating to the cloud or optimising your cloud environments. Guided by these requirements, our experienced architects customise a cloud solution that helps you achieve your business goals — whether that is private cloud, public cloud or a deployment of hybrid services.

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Datacentre Hosting

Owning your own datacentre is expensive and probably unachievable if you are a small to medium size organisation. Having the ability to centralise your infrastructure within an environment that is fit for purpose, secure, certified and managed on a 24/7/365 basis can provide untold benefits to your business.

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Connectivity

A slow internet connection is not only frustrating, but also unproductive costing you time and money. Misco Connectivity offers the ideal solution: a business-grade internet service designed to answer the ever changing needs of your organisation.

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Resourcing

Misco provides you access to a vast pool of skilled and validated technical people across the UK. Structured to ensure ease of management and total flexibility, you are able to utilise these resources for both ad-hoc and long term requirements on standardised daily rates.

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Learning

Misco provides you access to a vast pool of skilled and validated technical people across the UK. Structured to ensure ease of management and total flexibility, you are able to utilise these resources for both ad-hoc and long term requirements on standardised daily rates.

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PrintDirect

PrintDirect offers you a modular approach which is service and experience focused in order to regain control of print utilisation, consumption, maintenance and management whilst leveraging automation. PrintDirect has been built from the ground up in collaboration with Managed Print Specialists Karlson and is strategically focused on delivering cost savings, simplicity and customer satisfaction.

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Storage & Backup

Having on tap access to your data and the ability to quickly scale your storage in line with ever increasing demands is an absolute necessity to keep your business operating and moving forwards. Strategically in partnership with datacentre experts Pulsant, we provide storage and backup as a service, designed to match your requirements, help you optimise your technology deployment and deliver tangible business outcomes.

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Discover our Services