You can add items to your shopping basket by either using our internal search engine to find the item(s) that you wish to purchase or by browsing through our categories and/or our website.

Once you find an item(s) you'd like to buy, simply hit the button closest to the item(s) you are interested in to add the selected item(s) to your shopping basket. At this point, you can change the quantity of items you'd like to order, delete an item, empty the shopping basket, continue shopping, or check out.

You can delete an unwanted item from your shopping basket by clicking the "Delete Item" icon located within the shopping basket at the far left of each row. If you want to delete all items from your basket, you need to press the "Clear Basket" button.

YES! Our website uses the latest 128-bit encryption technology to protect your personal information. Our ordering process is totally secure from beginning to end.

View our delivery and despatch information page.

We accept VISA, MasterCard, American Express, Maestro, Delta and PayPal. We cannot accept Solo, Electron or foreign registered credit cards. As part of our on-going commitment to ensuring shopping online is safe and secure for you, Misco has partnered with Verified by Visa and MasterCard SecureCode

Companies with approved references may be eligible for a Misco Credit Account. Please download and complete the Credit Account PDF Application Form and return by post or fax to 0844 493 5300. Alternatively, please email premiersales@misco.co.uk for help & advice.

We DO NOT CHARGE YOUR ACCOUNT until we have SHIPPED your order!

PayPal payment will be taken upfront.

A prepaid card is a disposable 16-digit VISA or MasterCard number that's used to shop online or over the phone - just like a standard credit card. If you don't have a credit card or don't wish to use one, you can now make a payment using a prepaid card. Money can be loaded on to a prepaid card by cash at a bank, at Payzone or PayPoint terminals, bank transfer, through your employer or even by another credit card.

Arguably the main disadvantage of a prepaid card are the costs and fees associated with using them.

Here is a general guide to some of the potential costs:

• Card issue fee
• Reload fees
• Monthly service charge
• Card renewal
• Account termination fee

We advise you to check with your card issuer to find out more about additional fees and costs.

YES. Our site features live online order tracking.

Checking the status of your order is now easier than ever!
Visit the track your order online page. You can simply enter your order number and click on the "Submit" button. We will then send you the current status of the order placed, whether it was placed on the web or with one of our friendly sales consultants. This information is available in real time 24 hours a day.

View a copy of a shipped invoice. Please note that the displayed copy of a shipped invoice is not suitable for VAT purposes. If you would like to check the status of an order over the phone, or have any questions about the status of your order that this page doesn't answer, please do not hesitate to contact our customer services department on 0800 294 4515

Help us process your return quickly and efficiently!

• To avoid delay, please review this document carefully
• Returns can ONLY be processed if the following steps are STRICTLY followed
• Review this checklist before calling for Return Authorisation Number

NOTE: ALL RETURNS ARE CAREFULLY INSPECTED UPON RECEIPT!

All returned packages will be thoroughly inspected and a determination will be made if eligibility requirements are met for credit, replacement, exchange or repair. Please be sure to follow these guidelines to avoid any delay of processing your return. Returns processing may take up to 5 working days from the time your return is received.

Non-defective returns
Returns of non-defective items may, at Misco's sole discretion, be accepted for return. NON-DEFECTIVE RETURNS MAY BE SUBJECT TO A 25% RE-STOCKING FEE. Please call us on 0870 720 8730 if you have questions about which products are returnable, which products may be subject to a restocking fee or for an explanation of circumstances under which a restocking fee may be charged.

Step 1: Check your return
ALL products being returned must be 100% complete and must be packaged in original packaging. All packing materials, manuals, diskettes, CDs, digital media, blank warranty cards and other accessories and documentation must be included in the original packaging, as provided by the manufacturer. A return will not be processed, or a restocking fee may be charged in the event any item(s) included in the original shipment to you is not present in the returned package. Items sent for return consideration will be immediately denied and Misco's return policy will not be honoured in the event that a return shipment is received by us improperly packaged, altered or physically damaged.

ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any discrepancies including, but not limited to, the following list will result in the package being returned to the customer and credit or replacement will NOT be issued.

The following criteria will be followed in rejecting returns and refusing credit:

• Products which are improperly packaged
• Incomplete products (unless returned for repair as may only require faulty product - please check with Customer Service)
• Products with SERIAL NUMBER which does not match SERIAL NUMBER on package or invoice (Misco maintains serial number tracking)
• DAMAGES: Cracked components, dents, scratches, defacement, fair wear and tear or wilful damage
• CPU's, notebooks and other items so labelled with a security seal broken will not be accepted for return

Step 2: Call for a Return Authorisation Number (RAN)
Returns will not be accepted at our warehouse without a valid Return Authorisation Number (RAN). RAN's will expire after 14 days. Any return we receive without an RAN will be documented and returned to you.

Step 3: Ship and insure your return
We strongly recommend that you fully insure the package you are returning. This is for your protection, in the event the package is lost or damaged in transit. We suggest that you use a "traceable carrier" that can provide you with "proof of delivery." Misco shall not be responsible for items returned that are lost or damaged in transit. Postage and handling charges, both to and from our warehouse will be paid by you, the customer, and are non-refundable. At our discretion Misco may reimburse shipping charges related to the exchange of defective products. If you have any questions about shipping reimbursement for defective exchanges please ask the service representative issuing your return authorisation for clarification.

We have an experienced and friendly technical team which will assist in solving your technical problems. In order for us to help you as quickly as possible please complete an online form or call 0800 294 4516.