Every Systemax PC is backed by ten years of experience in providing the industry's best-and most courteous-technical support. Our professionally trained staff not only know our systems inside and out but they also understand the value of each and every customer. So they treat you like royalty.

We offer a Systemax PC warranty on every Systemax PC we sell. And we provide first-class telephone technical support. Can our competition say that they've dedicated themselves to satisfying each and every customer? We've done it for years.

Thank you for choosing to purchase a Systemax PC. We hope it will provide you with years of trouble free computing. Please take the time out to read this document regarding warranty terms and conditions of your Systemax PC.

1.1     Systemax Europe Limited (Company number SC114113) ("Systemax") warrants that the computer system you purchased (including the CPU base unit, keyboard, mouse, Microsoft operating system and other software applications (if any) supplied as an integral part of the system but excluding any and all Accessories as defined below) ("the System") will be free from defects in materials and workmanship for a period of one year beginning on the date of Systemax's invoice ("the Initial Warranty Period"), subject to the conditions and limitations described below.

1.2     Subject to the conditions and limitations set out below, you are entitled to full parts and labour cover in respect of System defects notified to Systemax during the Initial Warranty Period. In addition, you are entitled to free labour only cover (i.e. parts not included) in respect of System defects notified to Systemax during the 2-year period after the end of the Initial Warranty Period ("the Extended Warranty Period"). The promises made in clause 1.1 and this clause 1.2 shall hereafter be referred to as "the Warranty".

1.3     This Warranty only applies to purchases made in the United Kingdom.

3.1     During the Initial Warranty Period, if Systemax is satisfied that the System is defective or damaged, Systemax will, at it's sole discretion, repair or replace the System or the defective or damaged part(s) thereof or refund to you the amount you paid for the System, less a reasonable sum for depreciation.

3.2     Warranty claims can be made by calling the Systemax Technical Support Department. Please see your User guide for the relevant contact details. When calling, you must have the following information available:
   3.2.1 your customer number;
   3.2.2 the System serial number; and
   3.2.3 a description of the problem.

3.3     Valid proof of the date of your original purchase, including the serial number of the System, shall be required before any warranty service is provided. If the Systemax technician determines that the System is defective and that a repair or a replacement product is required, you will be given a Return Authorisation Number (RMA) for the return of the defective product. This number must be clearly marked on a label on the outside of the original packaging, prior to return.

3.4     Systemax will collect and return the System (or defective part thereof) free of charge if the defect is notified to Systemax within the Initial Warranty Period. If the defect is notified to Systemax during the Extended Warranty Period you will be required to return the System to Systemax at your own expense. Alternatively, upon request, Systemax may, at its discretion, arrange a collection and return service, at your cost, payable at the time of collection.

3.5     If Systemax supplies a replacement system or part to you before receiving the defective System or part from you, you are responsible for the return of the defective System or part and will be charged the full sales value of the replacement System or part if the defective System or part is not received by Systemax within 30 days of delivery of the replacement.

3.6     Systemax manufactures its computer systems from parts and components that are new or equivalent to new in accordance with industry standard practices. Systemax owns all parts removed from repaired products. Systemax uses new and reconditioned parts made by various manufacturers in performing warranty repairs and building replacement products. If Systemax repairs or replaces the System (or any part of it) under Warranty, the term of the Warranty is not extended.

3.7     In the event of a hard drive being replaced, the System will be restored to its original configuration when purchased. Any servicing carried out by Systemax does not include data back up and/or data restoration.

4.1     In all cases, your sole remedies for a System failure are limited to those contained in these conditions.

4.2     Except in the case of personal injury or death caused by the negligence of Systemax or its authorised sub-contractors, Systemax will not be responsible for any incidental or consequential damages which may occur as a result of your use of the System, the System's failure to perform under any circumstances, any replacement part provided under warranty or any other circumstances including without limitation losses of the types listed below:
   4.2.1 loss of profit; and/or
   4.2.2 loss of anticipated savings.
   4.2.3 loss of business and/or goods; and/or
   4.2.4 loss of revenue; and/or
   4.2.5 loss of contract; and/or
   4.2.6 loss of goodwill; and/or
   4.2.7 loss of use; and/or
   4.2.8 loss and/or corruption of data and/or other information; and/or
   4.2.9 downtime; and/or
   4.2.10 any damage relating to the procurement by you of any substitute hardware or software.

5.1     On purchasing your System, you should have been offered an option to upgrade from the standard return to base warranty to an On Site Warranty ("the OS Warranty"). The OS Warranty is available for one, two or three years from the date of invoice. If you have purchased an upgrade to an OS Warranty, you shall be entitled to the standard warranty protection, on the terms set out above, plus the following additional benefits that shall apply whilst the OS Warranty is in force ("the OS Warranty Period"). Save to the extent expressly varied below, each of the terms and conditions contained in clauses 1-4 above shall apply equally to the OS Warranty.

5.2     Parts for your System will be covered under warranty for the full duration of the OS Warranty.

5.3     Requests for warranty service can be made by calling the Technical Support Department in accordance with clause 3.2 above. If the Systemax technician determines that a warranted product is defective and that either a repair is necessary or that a replacement product is required, an on site call out will be logged and the required parts will be dispatched to your address. Systemax or its authorised maintenance contractor will contact you to arrange an appointment to visit and rectify the fault on the System.

5.4     The OS Warranty is only valid during normal office hours (0900-1700 Monday to Friday excluding English national holidays) and is limited to call-outs within Mainland UK. Restrictions may apply with regards to accessibility in certain geographical areas as Systemax advises from time to time.

5.5     If any of the exclusions in clause 2.1 above are discovered on site as the cause of need for repair or replacement, or if you fail to meet an on site service technician for a scheduled visit, you will be required to submit the System to Systemax for repair, at your own cost, in accordance with clause 3.4 above.

5.6     On site service is not available for any Accessory or external peripheral, including any monitor, mouse, keyboard or speaker system. Some manufacturers of these items may offer an onsite replacement service on their own equipment and should be contacted directly.

5.7     On Site Service does not include data back up and/or data restoration.

5.8     If the same or a similar problem occurs after an on site visit, Systemax may recall the equipment for further tests and repairs.

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