Misco Support
If you, like so many businesses right now, are feeling the pressure of the challenges ahead. We want to help and we’re here to help.
With Misco IT support packages we want to allow our customers to stay focused on their core tasks and priorities which for many is to support workers from working at home and adpating to employees now having to work remote. Our support packages can be bought individually or as a pack and are paid on a monthly or annual subscription, in advance, your choice.
At a glance.....
| Systems Support Pack | Cloud Service Pack |
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The Benefits
- By obtaining a support package, it provides the basis of long trusted relationship with a IT Reseller you can trust and a true value-add to your business
- Allow you to stay focussed on your core tasks and priorities
- Let us do the work for you. We will manage your software cloud services and support contracts and renewals for you
- Gives you confidence that expert help is a phone call away
- We scale to your needs, so if you grow, we grow!Simply adding more devices, users or storage packs to your requirements
System Support Pack
Service Desk
Misco's service desk offers 1st, 2nd, and 3rd line helpdesk support and it ITIL aligned to provide a fully managed or IT outsourced capability
Remote Support
Telephone and remote dial in support enables our support team to quickly diagnose the route cause of issues and includes a full remote control capability
On Site Support & Backfill
For customers requiring regular on site housekeeping or a guaranteed LA to site, our field engineers are highly trained across multiple technologies. Where holidays or sickness are causing a resource problem, Misco will provide both CRB and SC cleared, full time employees, from 1 day to longer term engagements
Remote management & Monitoring
Lifecycle management for Server, Networking and Security devices is provided for by proactively monitoring alerting and managing infrastructure 24x7x365.
Cloud Services Pack
Email Anti-Virus / Spam
Misco's Antivirus service gives you real-time threat protection against viruses, spyware and other malware without slowing down desktop devices even during scans and updates
Email Continuity
Allows customers to access and respond to email even if your on premise mail server is offline
Email Archive
Archive emails and documents in your original state – in a central, tamper-proof store – to help with compliance, e-discovery and internal investigations
Anti-Virus / Spam for Web
Protects servers, PCs and laptops on the move, from websites pushing malware, phishing sites, proxies, spyware and adware, botnets, and SPAM.
On Line Backup
Advanced de-duplication, compression and security techniques ensure fast backup with minimum storage requirements, which saves on cost and protects your data
FOR MORE INFORMATION SPEAK TO YOUR MISCO ACCOUNT MANAGER TODAY OR EMAIL SALES@MISCO.CO.UK