Poly Elite - Extended service agreement
advance hardware replacement - 1 year - shipment - response time: NBD - for Poly Rove R8
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£17.99 Excl VAT
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£21.59 Incl VAT
- Information
Business processes rely heavily on virtual collaboration tools making your unified communications environment a top priority. You need a support team that understands your unique environment and specific needs. Our Elite Service provides a holistic support strategy, optimizing performance and increasing your return on investment.
Single point of contact for you to get the help you need
Poly will assign a dedicated Customer Succes Manager (CSM) to monitor, analyze and report on the service and support of your Poly solutions.
The go-to tech support you can always count on
The TAM is your primary technical resource who manages escalations, updates the CSM, offers recommendations for deployment planning, provides version control for software and hardware product upgrades, and oversees remote deployment of system upgrades.
Priority 24x7 technical support to a designated team
Receive account-specific phone access to the customer support team familiar with your deployment who assist in solving issues around-the-clock.
Ecosystem Cloud Partner Support (ECPS)
Ecosystem Cloud Partner Support (ECPS) improves response times in Poly-enabled ecosystem cloud solutions by acting as your primary point of contact.
- Review
- Specifications
- Extended specifications
- Downloadable files