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HPE Foundation Care 4-Hour Exchange Service - Front

HPE Foundation Care 4-Hour Exchange Service

Extended service agreement - replacement - 4 years - shipment - 24x7 - response time: 4 h - academic, for retail customers - for P/N: J9783AR#ABA, JL070-61001, JL070A#AC4, JL070A#ACC, JL070A#ACE, JL070AR#ABA
Out of stock
Manufacturer Hewlett Packard Enterprise
Part number HH4B4E
  • £178.99 Excl VAT
  • £214.79 Incl VAT
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  • Aruba 4 Year Foundation Care 4-Hour Exchange Education/Retail 2530 8G

    HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products. Hardware exchange offers a reliable and fast parts exchange service for eligible Hewlett Packard Enterprise products. Specifically targeted at products that can easily be shipped and on which you can easily restore data from backup files, HPE Foundation Care Exchange is a cost-efficient and convenient alternative to onsite support. Hardware exchange provides a replacement product or part delivered free of freight charges to your location within a specified period of time. Replacement products or parts are new or equivalent to new in performance.
    Aruba 4 Year Foundation Care 4-Hour Exchange Education/Retail 2530 8G

    Provides access to Hewlett Packard Enterprise technical resources for problem resolution

    • May contribute to improved system performance and reduced downtime
    • Allows your IT resources to stay focused on their core tasks and priorities

    HPE Foundation Care Exchange Service combines popular remote hardware and software services that enable you to increase the availability of your IT infrastructure. Hewlett Packard Enterprise technical resources work with your IT team to help you to resolve hardware and software problems on your HPE products.

    Escalation management

    Hewlett Packard Enterprise has established formal escalation procedures to facilitate the resolution of complex incidents. Local Hewlett Packard Enterprise management coordinates incident escalation, enlisting the skills of appropriate HPE resources and/or selected third parties to assist with problem solving.

    Access to electronic support information and services

    As part of this service, Hewlett Packard Enterprise provides access to commercially available electronic and web-based tools.

    Remote problem diagnosis and support

    When experiencing a problem, the customer must first place a call to a designated support telephone number. Hewlett Packard Enterprise will provide basic telephone technical assistance with installation, product configuration, setup, and problem resolution. Prior to any remote or offsite assistance, HPE may ask the customer to provide relevant information, start diagnostic tools, and perform other supporting activities at the request of HPE. HPE will then work with the customer remotely to isolate the hardware problem.